Question about Xerox DocuColor 12 Printer

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Problem loading 2 birds after factory refresh-- lost some chanels

Picture freezing on a regular basis

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  • ricardoaquas Nov 19, 2008

    Viewsat ultra 2000 is not loading all satellite channels echostar 7 & 10/11 Factory refresh seems ok The downloading is not correctly being stored. I have lost several channels that do not respond to the scan. Bin # may not be correct in my USB.

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Hi, Do you mean the picture is freezing on TV or are you trying to print the picture?
I am little confused, since you have posted this question in Xerox and Printer section.

Could you please be explicit about your problem.
Thanks,

Posted on Nov 19, 2008

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Hi

Give me the model no and company so that we can help u clearly...



Try to reinstall the software and then try....



Download the driver software from the company website itself...



Thank you

Posted on Nov 19, 2008

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Hi!!!

try to locate the reset setting
reset to its original function
try to read the manual

Posted on Nov 19, 2008

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Could you please elaborate more on your problem, so we can assist you better.
Are you taking about 2 satellites and a STB is freezing after after factory refresh?

Posted on Nov 19, 2008

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  • Xerox Master
  • 19,396 Answers

Reinstall printer software on computer.

Also give more details on the problem

Posted on Nov 19, 2008

  • Ginko
    Ginko Nov 19, 2008

    Check the sat cable, you posted in the printer sections.

    Si necesita se habla espanol.


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Print Head Cleaning / Head Refreshing If the printed Nozzle Check Pattern is broken, missing, or a specific color is not printed, clean the print head.
  1. Press the <Menu> button on the printers operation panel repeatedly until [MAINTENANCE] appears in the LCD.
  2. Press the left [<] or right [>] arrow buttons to select the cleaning setting you want. Select [HEAD CLEANING] or [HEAD REFRESHING] for deep print head cleaning.

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  3. Press the <OK> button.
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If this does not help, try removing the print head and then install it again. Once place, dont forget to aligh the head. Following are the steps:

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  1. Press the Open Button (1) to open the Paper Output Tray (2).

    mp780_openbutton.gif
  2. Raise the Scanning Unit until it stops.
    1. Pull and hold the Scanning Unit Lever towards you, then raise the Scanning Unit.
    2. The Print Head Holder moves to the middle.

      mp780_scanunit.gif
  3. Open the Inner Cover 1.

    mp780_innercover1.gif
  4. Open the Inner Cover 2.

    mp780_innercover2.gif

    CAUTION:

    a. Do not try to manually move or stop the Print Head Holder.

    b. Do not touch any metal parts.
  5. Press the ink tank's tab (1), then remove it from the slot (2).

    mp780_inktankremoval.gif

    IMPORTANT:
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  6. Lift up the lock lever and take out the print head.

    mp780_ph_removed.gif
  7. Again, place the print head back in position and press down the lock lever.

    mp780_ph_inserted.gif
  8. Insert the ink tank into the empty slot on the print head. Press down gently on the ink tank until an audible click is heard. Make sure the ink tank is in the correct slot.

    mp780_inktankclicked.gif

    IMPORTANT:

    a. Make sure that the ink tank is inserted in the slot that corresponds to the ink tank's color.

    b. If the ink tank is inserted in the wrong slot, perform two head refreshings.
  9. Close the Inner Cover 2.
  10. Close the Inner Cover 1.
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Automatically Aligning The Print Head Position:
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  3. Press left or right arrow to select [AUTO HEAD ALIGN].
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Manually Aligning The Print Head Position:
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    mp780_alignment1.gif

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    (2): Good example (Most solid box)
  7. Press left or right arrow to select the pattern number that you checked in column A on the printout in step 6.

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    mp780_alignment2.gif

    (1): Bad example (Least solid box)

    (2): Good example (Most solid box)
  12. Press left or right arrow to select the pattern number that you checked in column M on the printout in step 11.
  13. Press <OK>.
  14. Repeat steps 12 and 13 to adjust column N.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.

If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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