Question about HP Officejet Pro L7680 All-In-One Printer

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Unable to scan to HP Office Jet Pro L7680 All in One

I have a L7680 that is connected to a network, it prints fine and is recognized, however, when trying to scan, it is not recognized and in the HP Support Center is listed as disconnected. If trying to scan from the front panel, the scan to a memory device and scan and reprint work, but scan to computer does not. What is the issue?

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  • Anonymous Nov 20, 2008

    Yes had the same problem and the only way I could rectify this was to do a factory reset on the printer. The down side was all settings lost and printer went and done alignment which seems to take an age to do.

  • intransit Nov 30, 2008

    Can't scan from the pc or from the front panel, but the camera wizard scans via WIA. This happened since I downloaded from HP the Firmware upgrade dated July 2008. When trying to scan this error appear "An Error Occurred Communicating with the Scanning Device. Please Ensure that the Scanning Device is Connected Properly & Try Again". All HP support troubleshooting didn't resolve the problem. Warranty is up in 30 days, purchased 12/28/07

  • Anonymous Dec 25, 2008

    It is more difficult to scan using this AIO than using the 7310. The directions are not clear at all, and it seems like all of these companies work on the assumption that every buyer is a computer geek. It is very frustrating. J. Cehlar

  • Anonymous Dec 25, 2008

    Telling me I need to install device software, but it scans fine to both print and Memory cards

  • nethermost Jan 07, 2009

    I am having the exact same prob, I have followed the reset directions on HP website to no avail.

  • La Senora Jan 17, 2009

    My printer works when selected as a local and even as a local shared where we can all scan. But when we set as network printer, it won't scan to any of our computers and keeps referring us to device documentation to troubleshoot. None of us know where that documentation is. Since so many people have this problem, and since the questions go back several months, why isn't HP monitoring this FixYa site. The only solution offered was to obtain a different piece of software.

  • janiep Jan 28, 2009

    I am having the same scan problem with the l7680 I purchased just last month. It will not scan and allow me to save a copy of the scan to my computer!

  • Anonymous Feb 03, 2009

    got it from woot, software disk got in an endless loop and could not install. installed off of web driver from hp site.  scanned fine, then went TU and now prints but won't scan.  will try to return it.

  • Anonymous Feb 06, 2009

    How can we get this problem resolved?

  • Localkin Feb 09, 2009

    This is a second new printer, first one got fried. It was professionally installed. Had another "pro" come and was told that the printer was defective due to power surge. We do have a Cyber Power Surge box but the printer still got fried. Computer is OK. He removed the HP software due to concerns. Reinstalled using the printer not connected option. Customer will finish set up. We did, and tested the printer by it self and it worked. Then tried to copy from computer, but no good. Computer informs files needed.

  • Anonymous Feb 21, 2009

    Spent lots of time to figure out to scan into the computer (vista). Eventually, the software solve the problem. I am able to us paperport 11 scan into the computer.

  • gabbyonos Mar 31, 2009

    my scanned images comes out half the size,printing is working well

  • Anonymous Apr 06, 2009

    I have a L7680 that is connected to a network, it prints fine and is recognized, however, when trying to scan, it is not recognized and in the HP Support Center is listed as disconnected. If trying to scan from the front panel, the scan to a memory device and scan and reprint work, but scan to computer does not. What is the issue?

  • Anonymous Apr 06, 2009

    cannot scan from printer


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I've the same problem.
I've solved this problem by using Vuescan 8.5, this prog can scan using the scandriver from HP



Posted on Dec 30, 2008

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I had the exact same problem.

Go to the HP website here:

Enter your printer model # and select "Download Drivers and Software"

Select which operating system you are using, eg: Windows XP, Windows 7... etc.

Then select the basic Print and Scan Driver and download it.

It may take a while to download, but it should do the trick.

Posted on Jan 20, 2010

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