Question about HP Officejet Pro L7680 All-In-One Printer

2 Answers

Unable to scan to HP Office Jet Pro L7680 All in One

I have a L7680 that is connected to a network, it prints fine and is recognized, however, when trying to scan, it is not recognized and in the HP Support Center is listed as disconnected. If trying to scan from the front panel, the scan to a memory device and scan and reprint work, but scan to computer does not. What is the issue?

Posted by on

  • 12 more comments 
  • Anonymous Nov 20, 2008

    Yes had the same problem and the only way I could rectify this was to do a factory reset on the printer. The down side was all settings lost and printer went and done alignment which seems to take an age to do.

  • intransit Nov 30, 2008

    Can't scan from the pc or from the front panel, but the camera wizard scans via WIA. This happened since I downloaded from HP the Firmware upgrade dated July 2008. When trying to scan this error appear "An Error Occurred Communicating with the Scanning Device. Please Ensure that the Scanning Device is Connected Properly & Try Again". All HP support troubleshooting didn't resolve the problem. Warranty is up in 30 days, purchased 12/28/07

  • Anonymous Dec 25, 2008

    It is more difficult to scan using this AIO than using the 7310. The directions are not clear at all, and it seems like all of these companies work on the assumption that every buyer is a computer geek. It is very frustrating. J. Cehlar

  • Anonymous Dec 25, 2008

    Telling me I need to install device software, but it scans fine to both print and Memory cards

  • nethermost Jan 07, 2009

    I am having the exact same prob, I have followed the reset directions on HP website to no avail.

  • La Senora Jan 17, 2009

    My printer works when selected as a local and even as a local shared where we can all scan. But when we set as network printer, it won't scan to any of our computers and keeps referring us to device documentation to troubleshoot. None of us know where that documentation is. Since so many people have this problem, and since the questions go back several months, why isn't HP monitoring this FixYa site. The only solution offered was to obtain a different piece of software.

  • janiep Jan 28, 2009

    I am having the same scan problem with the l7680 I purchased just last month. It will not scan and allow me to save a copy of the scan to my computer!

  • Anonymous Feb 03, 2009

    got it from woot, software disk got in an endless loop and could not install. installed off of web driver from hp site.  scanned fine, then went TU and now prints but won't scan.  will try to return it.

  • Anonymous Feb 06, 2009

    How can we get this problem resolved?

  • Localkin Feb 09, 2009

    This is a second new printer, first one got fried. It was professionally installed. Had another "pro" come and was told that the printer was defective due to power surge. We do have a Cyber Power Surge box but the printer still got fried. Computer is OK. He removed the HP software due to concerns. Reinstalled using the printer not connected option. Customer will finish set up. We did, and tested the printer by it self and it worked. Then tried to copy from computer, but no good. Computer informs files needed.

  • Anonymous Feb 21, 2009

    Spent lots of time to figure out to scan into the computer (vista). Eventually, the software solve the problem. I am able to us paperport 11 scan into the computer.

    ftp://ftp.hp.com/pub/softlib/software10/COL25047/mp-64525-1/hp_scanning_vista_tablet_patch.exe

  • gabbyonos Mar 31, 2009

    my scanned images comes out half the size,printing is working well

  • Anonymous Apr 06, 2009

    I have a L7680 that is connected to a network, it prints fine and is recognized, however, when trying to scan, it is not recognized and in the HP Support Center is listed as disconnected. If trying to scan from the front panel, the scan to a memory device and scan and reprint work, but scan to computer does not. What is the issue?

  • Anonymous Apr 06, 2009

    cannot scan from printer

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I've the same problem.
I've solved this problem by using Vuescan 8.5, this prog can scan using the scandriver from HP

Success

Martin

Posted on Dec 30, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the exact same problem.

Go to the HP website here: http://welcome.hp.com/country/us/en/support.html

Enter your printer model # and select "Download Drivers and Software"

Select which operating system you are using, eg: Windows XP, Windows 7... etc.

Then select the basic Print and Scan Driver and download it.

It may take a while to download, but it should do the trick.

Posted on Jan 20, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Dell 3115cn printer will not connect to the network (it still works on USB cable), hard to believe it's broken, so can the printer system be reset?


Try turning off the printer and disconnecting power plug from wall. Hold power on button for about a minute. Then replug unit and turn power on - it should then attempt to hook up to your existing network.

If no go, try reinstalling the software that initially came with printer and was used to set up the network

Jan 10, 2017 | Dell Office Equipment & Supplies

1 Answer

BROTHER P-TOUCH IS not printing


It is obvious it has a failed electronic component, since these are not repaired/exchanged except when they are under warranty best thing to do is just replace it.

Jan 09, 2017 | Brother Office Equipment & Supplies

1 Answer

Need to change font size larger when printing


Change the font on your document before printing

Jan 12, 2015 | Office Equipment & Supplies

1 Answer

B&w/gray Scanning Is Okay But Color Scanning Problem


Run ink head cleaner routine. If you cannot the list make and model of printer. Thanks.

Dec 25, 2014 | Office Equipment & Supplies

1 Answer

How can i calibrate print head of pagewriter trim 1


It would help if you stated the manif. example. Phillips, HP, hewlett Packard. ect.

You should be able to find service information on the bottom of unit.

May 08, 2014 | Office Equipment & Supplies

1 Answer

Prinnter not printing but showing 'put custom in manual tray'


There is still a print job in the queue. Place a sheet so it prints or kill the job.


Open Printers and Faxes. Open printer. Highlight jobs and Right click > Cancel, or Documents > Cancel.
For those stubborn jobs, Right click My Computer > Manage. Choose Services and Applications > Services > Print Spooler. Right click and stop. Then start. This may have to be done from the Print Server if it's network printer. Contact IT to kill.

Nov 09, 2012 | Office Equipment & Supplies

5 Answers

Samsung SCX-3201G printer driver free download


Samsung SCX-3201G printer driver no download plzzzzz help me

Jun 21, 2012 | Office Equipment & Supplies

1 Answer

Problem installing drivers for HP 4355 printer in vista 32bit OS


Vista OEM Cd usually doesnt come with drivers.

Printer should have come with its own cd which contains both the software & drivers.

If it didn't come with any
You can try using windows update
or
downloading drivers from hp site

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=1138373&lang=en

Feb 24, 2008 | Office Equipment & Supplies

Not finding what you are looking for?
HP Officejet Pro L7680 All-In-One Printer Logo

8,222 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

101607 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...