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theres some thing wrong with the base unit, try unplugging it and plugging the whole setup at a friends or something, also if youhave a DSL line you my have to install a filter to seperate the data line and voice line. Its ole school but this might work.
The only thing you can do is unplug the unit from the wall and from the phone line. wait over night and see if this resets the unit. if it does not, I,m afraid there is a circuit problem in the phone and most likely will not be worth repairing, but try to hard reset like I said first. good luck
The phone will show that "line in use" message when it's not connected correctly.
If your two phone lines come in to one jack, make sure you are using a 4-wire line cord connected to the "line 1 and line 2" jack on the phone. You may be using a 2-wire cord so the second line isn't reaching the phone.
If the two lines are on separate jacks you need to connect line 2 to the separate "line 2" jack.
If you know for a fact that both lines are properly connected to the phone and it still doesn't see the second line, then it's time for a new phone.
Okay first you'll need to know the 2 digit "Set" number for your Phone.
Press "Featire" *0 then Intercom to get the 2 digit number.
Okay Now we need to configure:
Press "Feature" **CONFIG or **266344
Press: Next until "Sets" appears "press Show" Top Right Button
Enter 2 digit "Set Number"
Press Next Until You Get Ringing Lines
Hit the "Change" Button to Turn the Line to "Yes" to ring
Do this for each Line you have that you want to ring.
Done, Please Rlease.