Question about HP Color LaserJet 2600n Printer

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HP 2605dn- replaced all toner cartridges now it won't print-

Printer says it is "Printing document" but will not print. All computers networked to this print have the same problem. Tried changing back to the old toner cartridges and it didn't change anything. Shut off printer for 10 minutes, still same problem. No paper jam found. Help please!

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  • bygardner Nov 19, 2008

    Thanks for your suggestions. I had mentioned paper jam only as eliminating that as a problem. The network cable is plugged into the back of the printer. If there was a network problem would it still say "Printing Document" on the screen of the printer? How do you fix a network connection problem?

  • marcelkk Nov 25, 2008

    I do have the same problem. In my case, the printer is connected directly to my PC through USB cable

    The problem appeared after changing magenta tonner

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There might be a problem with the network connection. Is the cable connected to the back of the printer?
The printer could have lost the connection.
If the printer is able to print a configuration page and if the display responds to comands from the buttons in the display panel there is a very good chance the network connection was lost.
Yo mentioned "paper jam" is the printer identifying a paper jam?

Posted on Nov 19, 2008

  • longinos guereca
    longinos guereca Nov 19, 2008

    Usually the network admin. corrects problems with the network (password are required). Depending on the network settings you might be able to check the print que and see if there is a job thats causing a bottle neck and the printer to freeze.

    To acess the print que go to;

    Start, Control Panel, Printers and other hardware, view installed printers, click on the Laser jet 2600.



    There you will see a list of jobs pending for this machine. If you can, cancel all the documents. The top print job is the first and most likely to be the problem. You can also cancel it by going over to the computer that send the print job and cancelling it from there following the instructions I described earlier.

    The real problem might be the printer needs additional memory to work in an enviorment with multiple users.

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