Question about Apple Power Mac G5 Desktop

1 Answer

RESET PASSWORD DIFFICULTIES


I was given a solution to my reset problem. The instruction was to use the install disc. I did that, but the feature that I was asked to avoid, the SYSTEM ADMINISTRATOR (root), that was the only feature to pop up in the process to resetting my password.

There is nothing on my Desk top but the password box.

This system was originally a Tiger and this year I install Leopard. It has worked properly until the computer was broken into last weekend.

Heeellllppppp!!!!!!

Thank you so much for your assistance.

Regards,

Everette

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  • EVERETTE NICOLLS Nov 19, 2008


    Holding down the C key is not working. I have been doing that all morning. I have also done the same with the N key.

    Under the C key, when the installer comes up, I click on Utilities. The features beneath that are START UP DISK, RESET PASSWORD, DISK UTILITY, TERMINAL, SYSTEM PROFILER, and NETWORK UTILITY.

    I click on Reset Password and that takes me to the RESET PASSWORD BOX. The first sentence there is: Select the Mac OSX disk which contains a password to reset. In the bar immediately beneath that is an image of the disk with this information: Mac OSX...1 Disc1. Outside of that box is this sentence: Select a user of this volume to reset their password. The next box is grayed lightly. That says: No available users. The boxes beneath that states: Enter a new Password for the this user, then re-enter and Enter a new password hint for this user etc

    When I click on the Disk image, the box beneath it becomes active, but it states, SYSTEM ADMINISTRATOR (root). The up and down arrows on this box has no other features. The new password is not accepted in the window below that.

    I do not know how to enter FIRMWARE because there is nothing opening on my Desk top. Only the password sign in box.

    I have hit the wall in frustration.

    If I click on the Startup Disk, that takes me to: CHOOSE STARTUP DISK. Select the system you want to use to start up your computer.

    Three is the image of the installer disk, the Network Startup, and Mac OSX 10.5.5 on Mac HD. I have tried all of these and none have worked.

    The installer disk is 10. 4.

    How do I get to FIRMWARE if the Desk top is not booting up?

    Thanks for your assistance.

    Regards,

    Everette

  • Loteck May 11, 2010

    Is there data on the hard drive that you need to retrieve? Also, what model of computer do you have and what operating system (OS9,OSX) are you using.


  • Krabby May 11, 2010

    Have you fixed this problem yet? If not I can tell you what is wrong with it.

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  • 11 Answers

If you have the install disk, restart the Mac and hold down the C key after you hear the startup chime. This will start from the CD. Under the Installer menu, you will then have the option to reset the password for the admin account, which will enable you to reset any user password.
Instructions from Apple are here: http://kb.wisc.edu/helpdesk/page.php?id=3853

Posted on Nov 19, 2008

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