I have a Kodak 5500 printer/fax and an AT & T answering machine on the same line,they have seperate numbers coming in on the same line,the problem is that the two machines will answer witch ever machine is set on the least amount of rings,it is an analog line coming in from Sasktel,how do we fix so the machines will recieve on the number dialed in on?
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Re: fax and answring machine on same line
I assume you have distinctive ringing since both numbers are on the same line. According to the manufacturer's specs, the fax machine supports distinctive ringing. Set it up for the ring pattern assigned to the fax number and to answer on the first ring. Then it will pick up right away when someone calls the fax machine, and the answering machine will pick up the other number.
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there should be a dedicated fax line to the printer.
there should be no answering machine also.
if ur using an dsl line,then u have to have a splitter on the wall outlet.fax line should be different from normal telephone line
Disable call waiting is only set to "yes" if you have call waiting, press "menu" then scroll down to "reset all setting" make sure to backup phone entries before doing this . Follow the "fax settings" below:
FAX SETTING FOR 5500 (VOICE MAIL)
- ANS. MODE TO "YES" - ANS. MACHINE RINGS "3" - FAX RINGS TO ANS. "4"
FAX SETTING FOR 5500 (ANSWERING MACHINE)
- ANS. MODE TO "YES" - ANS. MACHINE RINGS "4" - FAX RINGS TO ANS. "3"
First you need to get the fax service activated with your phone company. Make sure that you do not have distinctive ringtones nor voice mail activated on your line, because these features are not compatible with the 5500 printer.
Once you got that, then you need to: - Put what you need to fax on the ADF (automatic document feeder) - Press the FAX button on the printer - Dial the number (including area code) - Press the START button
I believe that you can specify how many rings should occur before your Kodak 5500 Ai Printer automatically answers an incoming call (default = 4).
If you have a dedicated fax line, set the Rings to Answer to 1 or 2.
If you have a shared line for voice/modem and fax, set the Rings to answer to 3, 4, or 5. This setting only applies if Answering Machine Mode is set to OFF.
When the Answering Machine mode is disabled, Rings to Answer applies and your AiO printer answers the call. When your AiO printer detects a fax tone, it receives the fax. When a voice call is received (no fax tone), the call is ignored.
1 Press Menu to display the main menu.
2 Press scroll down until Fax Settings is displayed.
3 Press OK to display the Adjust Fax Settings menu.
4 Press scroll down until Rings to Answer is selected.
5 Press right or left arrow to change the number of rings.
Give it a try, Nana, but let Kodak know if you need additional help. They will be there for you.
the friendly Kodak guy
Fax machines will not work on digital phone lines. You need to have a seperate phone line to run one. If your office is using DSL for internet, usually they can run one off of that line with a filter installed.
what do you mean? you cant send? or you cant receive fax?
first know if you are using a digital or analog line. if youre using digital line you need to have a micro filter and it must be connected to the fax line. if you have an answering machine it must be connected at the back of the printer(EXT-2) to make it work. then on your printer press menu and then choose fax settings answering mode must be YES(if you have an answering machine) rings to answer is 1 ring less than your answering machine disable call waiting must be set to NO.
Just found your post and I'm having the same problem. Everything else seems to be working correctly. I can copy, scan, print and I THINK I can send a fax correctly, I should have called the person and made sure it arrived. However, I cannot receive faxes. I have an answering machine on the line, but it is not plugged into the Kodak Pinter, it is in another room. The answering machine answered the call, the FAX noise came across, but the Kodak Printer never picked it up and printed out the fax. I think I have all the settings correct, but the instructions are not very clear. Do you think I HAVE to have the answering machine plugged into the Kodak Printer? That doesn't make sense, but I might try it.