Question about AT&T (1718B) Digital Answering Machine

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Fax and answring machine on same line

I have a Kodak 5500 printer/fax and an AT & T answering machine on the same line,they have seperate numbers coming in on the same line,the problem is that the two machines will answer witch ever machine is set on the least amount of rings,it is an analog line coming in from Sasktel,how do we fix so the machines will recieve on the number dialed in on?

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  • bitzgarry Nov 19, 2008

    tried that,that doesn't work,Kodak are telling me that the only printer that they have that has the ability to do what I want is the ESP9,not sure why this one will and the 5500 will not,when I bought the 5500 they told me it would work fine for what I was trying to do.

  • bitzgarry Nov 19, 2008

    I bought the 5500 only two months ago,have made 5 or 6 calls to Kodak and I am not getting a solution.I am going to try a few different settings at lunch today,to say the least,this is getting very frustrating.

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I assume you have distinctive ringing since both numbers are on the same line. According to the manufacturer's specs, the fax machine supports distinctive ringing. Set it up for the ring pattern assigned to the fax number and to answer on the first ring. Then it will pick up right away when someone calls the fax machine, and the answering machine will pick up the other number.

Posted on Nov 19, 2008

  • Nov 19, 2008

    Does the user manual for the 5500 confirm it doesn't do distinctive ring? That's such a standard feature today I have trouble believing it. How long ago did you purchase the fax machine? If it's possible to return it you might want to do so because it doesn't do what they told you it would, and get a model that has the distinctive ring.

    Without distinctive ring recognition it's impossible to have separate answering machine and fax machine on the same line. The only other option I can think of would be a fax machine with answering device built in, but the last time I went looking for one of those for an uncle (and that's well over a year now) I only found one model available at two different office big-box stores.

    Sorry...I really thought that would get you going.


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1 Answer

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Greetings Nana, 
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1 Answer

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