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Dimplex XL9147..........I have a new switch but don't know how to fit it?!!!

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Worked it out myself in the end. EASY.
Loosen the 8mm bolts at the bottom of heater. Then pull front cover off (bottom 1st).
This makes it dead easy to reach the back of the switch!
Job done!

Posted on Nov 20, 2008

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Hi I have just bought a Dimplex Electric Eco Oil-Free Heater, it didnt come with instructions on how to use the time and Im bewildered, Any instruction would be greatley appreciated


Karin, here is a link to the Owner's Manual for your new heater. You can download & print it for future reference. Also, if you haven't already done so, register the 5 -year Warranty, so that it will remain in effect.

Owners Manual Link:
http://www.dimplex.co.uk/assets/kb/operating_instructions/0/Cadiz_Eco_Instructions_Issue_0.pdf

I hope this helped you. Please let me know. Thanks.

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Bulb blew in my dimplex michigan fire, model MCN20. I now can't get the bulbs to switch off with either the remote control or the on/off switch.


Stewart, turn the Master ON/OFF Switch to OFF. Unplug the unit from the wall outlet and wait 12 - 15 minutes. Then plug the unit back in and turn the Master ON/OFF Switch to ON and set the function controls manually (not with the remote) one at a time. If everything works as it should, the fire reset itself during the 12 - 15 minute timeout. If it didn't or that problem continues to reoccur, contact Dimplex North America, Technical Service at 888-346-7539.

Hope this helped you solve the problem.

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1 Answer

Coil element starts to light up then a small spark and pop noise comes from a small ceramic looking piece in the middle of the element then it shuts off. If I wait for a while and turn on the thermostat it...


You have a PROBLEM that Dimplex USA, Technical Service wants to know about 888-346-7539. In the meantime, turn the Master Control Switch to OFF and unplug the unit. Do not use it again, until you have spoken with them.

Sorry I didn't have better news for you, but safety first.

Please be kind enough to rate my reply to you. Thanks!

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1 Answer

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The model you have uses a different set of bulbs, than Dimplex's other models. So, you'll need to Contact Dimplex USA, Technical Service Dept @ 888-346-7539. I'm sure they can help you.

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1 Answer

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Do the rest of the functions of the fireplace work? If so, turn the Master On/Off Switch to OFF and plug the unit for 12 to 15 minutes. After the time has elapsed, plug the unit back it and turn the Master On/Off Switch to ON. Then turn on the flame function switch. Hopefully, that timeout allowed the unit to reset itself and the flame function is now working. If it isn't, either the flame function switch is faulty or the circuity to the light bulbs and the ro-tater motor that turns the shaft, that he bulbs are attached to, has failed. Without knowing how old the unit is and how much use it's had, it's hard to pin down one thing that is causing the problem. If it's any consolation, you are not alone. Hundreds of these electric fireplaces (all makes & models) fail every year.

If all else fails, contact Dimplex USA, Technical Service at 888-346-7539.

Hope this helped to solve your problem.

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1 Answer

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Apparently, the heater is overheating and the overload switch is shutting the heater element off.
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EMail Techservices@dimplex.com with Model#, Serial #, Name, shipping address, etceteras

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1 Answer

Instruction Manual


I had the same problem. If you are in Australia, the Dimplex Customer Service number is 1300 6739 033. I phoned and they are mailing me the instructions. Maybe don't say you bought the machine at a garage sale.  
If you are not in Australia, try the way I did to get your local customer service number - Google the product number and go to the Dimplex website, and there should be a "Contact Us' button with a phone number or mailing address. 
Pat

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Hi,You can get the replacement nearest Dimplex service center or try to see the web www.dimplex.com

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