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The magenta cartridge isn't working correctly. This is why you're only getting the other colors (blue is cyan, green is cyan and yellow, and then yellow).
Try removing and reseating the magenta cartridge. If that doesn't work, use a new magenta cartridge (the cartridge itself may have been defective).
I wasn't able to view a manual for this machine, as it's been discontinued and Lexmark no longer offers the PDF on it. If you have a "clean print heads" option, use it. It may require more than one try. If you don't have that option, then all possibilities have been covered.
I have a similiar issue that just started happening recently - the printer shows FULL inks but the PC thinks it has empty inks. I tried the * #, 123 reset hardware failures, but that didnt help. Printer run self diagnostics says all is fine....
I am using USB connections - and this has been fine for years, until now. Maybe a microsoft patch issue?
If the printer is recognising the cartridge it is probably installed correctly. When you choose Print, check that the magenta image is red and showing a level. If you have run the purge and head cleaning options I would say you have a dud cartridge
Have you pulled out the imaging drum and transfer roller to see if they are caked in Magenta toner? if so they will need to be cleaned off. Would also suggest blowing out the area around the drum to rid of loose toner in that area.
Many printer have a problem with the magenta cartridge...The better way to solve your problem is to replace it again...if you know someone that have the same printer as you or a reseller who will be very nice to try one of is own!!!! After that you will be able to go futher in your search...
Here's what you should do.
Remove all ink cartridges.
Get some rubbing alcohol, preferrably 91% proof (leaves less moisture)
Get a couple normal paper towels.
Check each cartridge for dried ink and remove it using an alcohol wetted paper towel. (The deep cleaning procedures aren't always effective.)
The gold contacts on each cartridge should be gold when you are done.
Use the same procedure on the gold contacts of the ink cartridge housing inside the printer.
Take your time, do it well.
If that does not fix the problem, then do the following.
Switch the black and magenta cartridge. Some printers won't print when you do this, other printers don't know the difference. If your printer is the later, then attempt a print job using a page that has a line of both black and magenta text.
If you see a black print, then the problem is your magenta cartridge (despite having installed a new one)
If the magenta prints, then you know the magenta cartridge is good.
If the magenta prints but the black doesn't, then you have a printer failure.
Let me know your results.
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