Question about Frigidaire FMV145K Microwave Oven

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Frigidaire FMV145DB2 over the range microwave

The problem I have is that out of the blue the 5, 7, 8, 9, and 0 buttons; along with Popcorn, Cook Time (an important button), and Turntable on/off (just became another important button) do not work, but buttons 1, 2, 3, 4, and 6 along with all other named buttons DO work. I have been told that, first of all the unit is out of warranty it was manufactured in 2002, but not installed until approx. 2004/2005. And, that I may need a new control panel at about $180. Because COOK TIME hasn't been working I have been using the express cook buttons that work. Also just a few days ago when I turn the microwave on the turntable sounds like it is grinding. I have been told that it could be the motor at $139. Now I am afraid to use the oven at all and because the TURNTABLE ON/OFF doesn't work and the noise that is coming from it. Is there any hope????? The repair person told me I'd be better off buying a new one due to the cost of parts. The microwave has not been beat up on. As a matter of fact, if you saw it, it looks brand new. PLEASE HELP!!!!!!!!

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  • Lisa Bryant Dec 12, 2006

    Also, I was told that a power surge could have caused the problem with the control panel. Is this true??? Who, if anyone, is responsible if due to a surge a perfectly good working microwave (besides the turntable problem just recently) goes south so quickly???



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I'd say you have a bad or contaminated keypad. It's extremely unlikely that your control panel is bad. Sadly, there are some shops out there that just replace the whole assembly and are not able to troubleshoot and repair them like we do. Just in case, I would suggest you try to reset it by unplugging it for a few mintues then plugging it back in. Moisture and contamination can be caused by not using the hood fan when boiling on the stove top, by spraying of cleaners, by storing the microwave in an unheated garage or shed, or by infestation. I warn my customers to never spray cleaner directly onto the microwave keypad, since the liquid can get inside and "lock up" or even ruin the keypad or controller. Apply an alcohol-based cleaner (such as the purple kind) to a cloth (paper towels can scratch) and gently wipe it off. I suggest to my customers that they NEVER use any ammonia-based cleaner (like the blue stuff) on a microwave, since the ammonia will crack and distort polycarbonate plastics. If a reset didn't fix it, then you probably have a bad keypad. Replacing the keypad (if it's available as a separate part) is not too hard for a service tech or handy person. Frigidaire is at 1-800-374-4432 Monday - Friday 9:00 am - 5:30 pm EST. I'd call to see if it's available. Concerning the turntable motor, $139 is an insane price! Sounds like your repair person didn't want to work on it and was trying to get rid of you! Sad... Try Appliacne Parts Pros at Reply back if you need more help.

Posted on Dec 14, 2006


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