Question about Xerox Phaser 8400DP Thermal Printer

5 Answers

Xerox Phaser 8400 with error 07.010.43:10531

After replacing the maintenance kit this error occured on the first wake up. Can I solve this problem by my own or do I need special tools?

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  • 4 more comments 
  • lucky_chris Nov 23, 2008

    thanx for the tipps - but it doesn't help... how can I see the print head? I could take away the "ink molting" part to see the ink bowls for each color, but where is the print head?

  • lucky_chris Nov 24, 2008

    I think, you never saw a solid ink printer in real live...
    your link contains no xerox model, and it wouldn't help me to see the print head isolated - I want to know how to get there without being a xerox specialist...
    can you provide me with a step by step instruction?


  • lucky_chris Nov 24, 2008

    is there any phaser 8400 specialist?

  • lucky_chris Nov 24, 2008

    Hi, can you explain it in a step by step instruction how to get to the print head? I could take away the ink molting part and see now the bowles for each ink and the role on which the image is printed on, but no print head.

  • lucky_chris Nov 24, 2008

    I cannot run any test, because the error comes in the warming up phase, in which no menu is selectable.

  • lucky_chris Nov 24, 2008

    last chance: is there anybody who can help me with this problem?!

×

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Hi, I hope I can be your last chance at solving this problem. According to Xerox, Phaser 8400 has an updated firmware that needs to be downloaded for your printer. go to this link: http://www.office.xerox.com/perl-bin/formeng.pl?form=8400printheadfirmware (just copy and paste) and it will take you through a registration and testing for the firmware. If there continues to be that error message, follow this link for a specialilzed diagnostic tool for Xerox http://www.phasersmart.com/, again, just copy and paste into another window.

I hope I've been of some help!  

Posted on Nov 24, 2008

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The printhead tilt is not engaged, so it didn't tilt back properly or the printhead is stuck in
the tilted position by the tilt lock arms. The process motor gear train getting out of sync
can also cause this error.
1. Try rebooting the printer.
2. Check for an obstruction or damage in the process
gearbox.
3. Ensure the gears are correctly aligned and homed, see
page 6-8. If faulty replace the process gearbox
assembly.
4. Run the Tilt Axis Drive test to test the headtilt.
5. Run the Head Maintenance Wiper Clutch test. If the
test fails, replace the wiper drive clutch.
6. Run the Wiper Axis Drive test.
7. Replace the exit assembly.

Posted on Nov 24, 2008

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You will need either a torx set or a 5.5 MM nut driver for cover removal.

Posted on Nov 21, 2008

  • SAM ANDERSON Nov 21, 2008

    This problem is already solved by a expert

    Here is the link to that page

    Fixya



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The following items can cause the printer error code listed above:
• The printer was powered off in the middle of a cleaning cycle
and the wiper has frozen to the printhead.
• A Drum Maintenance Camshaft lobe is broken and holding the
Maintenance Kit’s oil roller against the drum when it should be
retracted to its home position.
• Process gearbox not being aligned correctly as described in the
service manual and in Service Bulletin 714.
• A broken left or right printhead restraint.
• Ink spilled in the roll block preventing the printhead from tilting
forwards/backwards or from traveling left/right.
• Ink or other debris under the printhead that do not allow it to
fully tilt backwards or forward.
• The printhead wiper assembly not being aligned correctly or ink
spilled in the wiper tracks on either side of the printer.
• The printhead tilt gear not being homed correctly.
• The X-axis motor nose cone not being installed correctly.
• The ferrite torrid on the printhead interface cable has slipped
behind the printhead causing the printhead to bind when it tilts
backwards.
• The black plastic shroud on the back of the printhead is snapped
off and binding the printhead when it tilts back.

Posted on Nov 21, 2008

  • 3 more comments 
  • taran_2005
    taran_2005 Nov 21, 2008

    Well the simple truth is that the gears in the assembly on the right hand side of the machine, were out of alignment. the fix was to reset and align the gears then to ensure that the print head was able to move freely.

    I am not sure if this will solve your problems but you should be able to use a paperclip to align the gears as there are alignment holes in the plastic assembly..................





    The printhead is stuck in the tilt position by the tilt arms. The process motor gearbox
    being out of sync can also cause this error.
    1. Reboot the printer.
    2. Verify the lock arms rotate correctly.
    3. Check for spilled ink around the printhead.
    4. Check the process motor gears for damage. Ensure the
    process gears are correctly aligned and homed.
    5. Verify the process gear box, process shaft, and drive
    module shaft are at home position.
    6. Verify the headtilt gear will engage, see the home
    positioning procedure on page. You can manually
    engage the headtilt gear.
    7. Run the Tilt Axis Drive test.
    8. Run the Process Motor test.
    9. Run the Head Maintenance Clutch test, if the test fails
    replace the clutch.
    10.Run Wiper Drive test. If this fails inspect the wiper
    drive system.
    .

  • taran_2005
    taran_2005 Nov 21, 2008

    hey , if ur issue has been resolved, u may rate my post as fixya :)

  • taran_2005
    taran_2005 Nov 23, 2008

    The element of a printer that applies the mark or image to the paper is known as "Prinnt Head".



    u wld be able to look at the position in the manual that might have provided to u :)





    ANY HELP, BUZZ ME...........

  • taran_2005
    taran_2005 Nov 23, 2008

    Click the below link in order to luk at the print head :)



    http://www.vvprintland.com/print_head_re...





    *****************Do Rate This Post****************

  • taran_2005
    taran_2005 Nov 24, 2008

    Well the simple truth is that the gears in the assembly on the right hand side of the machine, were out of alignment. the fix was to reset and align the gears then to ensure that the print head was able to move freely.

    I am not sure if this will solve your problems but you should be able to use a paperclip to align the gears as there are alignment holes in the plastic assembly.

×

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1 Answer

We have a Xerox Phaser 8400. It is currently showing an error message as follows : 37,016.43:574548 can you please advise us as to what the problem is. Thanks


According to the Xerox support website, your printer needs to be serviced by a support technician. Here is a link to the support page.

Copied from another forum:
37,016.4x - PEST_FAULT_HM_CLUTCH_DISCONNECT
PEST - Head maintenance clutch disconnect. The head maintenance clutch is not drawing the expected power from the supply.
1. Run the Head Maintenance Clutch test.
2. Check the Head Maintenance Clutch wiring.
3. Disconnect the Wave Amp signal cable from the left
side of the Electronics Module. If the error code changes, replace the Wave Amp.
4. Replace the head maintenance clutch.

Unless you are skilled at printer repair, it looks like your best course of action is to call a service tech.

Mar 01, 2011 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8400, can not pull the orange maintenance kit, it seems that it is stuck


It is stuck when the machine is properly shut down?
You can remove the left side cover and gently rotate the process drive until the kit lowers and releases.

Mar 30, 2010 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400: Our printer keeps jamming. Some of the ink is staying on the right edge of the drum and it seems as the paper goes through the printer it gets stuck on that ink. We use only Xerox ink...


There are no less than 5 places on this model where you might clear a paper jam. Is it possible you still have a small bit of paper stuck somewhere?

http://www.office.xerox.com/userdoc/P8400/8400_Web/videos/paper_jams.html

Dec 03, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400 Error code 07,010.43:47560 how to fix any instructions. regards maciek


I looked everywhere for a solution for error 07,010.43:168130 and found that most everyone recommended I take it to a pro for errors starting in 07,010.43. However, before I resorted to that I cleared out the ink tray and replaced the maintenance kit, turned it off and then back on and it miraculously worked. A lot of ink had piled on the ink tray but the sensor did not alert me that it needed to be emptied.

So...I don't know how you're really supposed to fix that problem but the ink & maintenance kit thing worked for me!

Jun 12, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8400 error code 37,016,43:7052


From the service manual:

37,016.4x - PEST_FAULT_HM_CLUTCH_DISCONNECT
PEST - Head maintenance clutch disconnect. The head maintenance clutch is not
drawing the expected power from the supply.
1. Run the Head Maintenance Clutch test.
2. Check the Head Maintenance Clutch wiring.
3. Disconnect the Wave Amp signal cable from the left
side of the Electronics Module. If the error code
changes, replace the Wave Amp.
4. Replace the head maintenance clutch.

I have the full service manual available should you need it. Thanks and please take a moment to rate this solution as fixya.

Feb 22, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8400/8500/8560 maintenance kit


No, it will not work because the chip (CRUM) is not compatable.

Jan 13, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Hallo


07,009.42 indicates that the printhead was unable to tilt normally on its axis.

You probably have a cracked drum maintenance camshaft. If the drum maintenance pivot plate is white plastic it should be replaced as well with the new style, which is black plastic. This repair requires removing the process drive gears assembly and reinstalling it requires the gears to be timed. This repair should be performed by a qualified technician familiar with these machines.



You probably have a cracked drum maintenance camshaft. The dm camshaft is driven by the process drive motor on the right side of the printer. It raises and lowers the maintenance kit against the drum to oil and clean the drum. The camshaft has 2 lobes on it. These lobes crack over time and cause several different error conditions. The camshaft part # 401100380 is only about $17 from xerox but can be tricky to replace if you're not mechanically inclined. The other thing to look at is the pivot plate assembly. Slide out the drum maintenance kit. If you look inside the cavity the plate that the maintenance kit sits on is called the pivot plate. If it's white it will also need to be replaced with a black one.

Oct 15, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

PHASER 8400


There is an encoder on the drum drive motor that picks up lubricant from the maintenance kit. It may simply need cleaned, if cleaning doesnt work, it will need to be replaced.
Xerox has parts lists on the xerox.com site for that product if you need to locate it.

Sep 09, 2008 | Xerox Phaser 8400 Laser Printer

2 Answers

Maintanance kit replace


Problem:
The machine displays the Replace Maintenance Kit after the Maintenance Kit has been replaced.
Cause:
There may two causes for this issue.
  1. The machine does not recognize that the Maintenance Kit was removed. This would likely be caused by a defective Drum Maintenance Pivot Plate.
  2. The machine corrupts the CRUM on the new Maintenance Kit. This may be caused by a defective Drum Maintenance Pivot Plate or IO Board.
Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix.
  1. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message does not change to "Maintenance Kit Missing," replace the Drum Maintenance Pivot Plate and install a new Maintenance Kit.
  2. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message changes to "Maintenance Kit Missing," replace the IO Board and then install a different NEW Maintenance Kit. If the problem persists, replace the Drum Maintenance Pivot Plate and install a different NEW Maintenance Kit.
ETI v1.3.20.0 610606.Replace Maintenance Kit Message after it Has Been Replaced 2007-11-18 21:37:39

Mar 30, 2008 | Xerox Phaser 8400 Laser Printer

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