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It could be dirty contacts on the back of the faceplate. Have you tried to clean the metal contacts? Use a pencil eraser on the contacts and try to get them nice and shiny. If the contacts are hard to clean with an eraser, remove the faceplate and replace it on the deck several times and see if that helps. If the deck still doesn't work properly, try a reset by hitting the reset button with a pen tip. It is located below the volume control.
You might not be able to fix this problem. But first, here is a sugestion you can try. Remove the faceplate and inspect the metal contacts on both the deck and the faceplate. Each contact operates a different function of the radio such as providing power to illuminate the faceplate. Make sure no contacts have been broken, pushed in, or have corrosion. Once they all look good, replace the faceplate and see if it lights up. If not, its an internal problem with the unit and should be professionally repaired or replaced.
The capacitors in these plates tend to burn out quickly for being so hot and lack of air cooling circulation. You can test all connection pins on the deck and faceplate with an ohmmeter in ohm setting to see which pins is not sending 25-30 ohms or 5 volts of power
I was always afraid this might happen to me so I never removed the faceplate from the radio. This strategy worked fine for two years until two weeks ago. I didn't lock my car because of the freezing rain and somebody stole my faceplate and remote. Anyway I ordered a replacement radio from Amazon last week so I don't have rewire a new one. The replacement cost me $100. I don't really need the rest of the radio so make an offer, my email is firstname.lastname@example.org Regards, Chas