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The capacitors in these plates tend to burn out quickly for being so hot and lack of air cooling circulation. You can test all connection pins on the deck and faceplate with an ohmmeter in ohm setting to see which pins is not sending 25-30 ohms or 5 volts of power
I had this problem. The jog dial just stopped functioning. I repaired it by doing this:
1. Remove the batteries and leave the battery cover off.
2. Remove the case screws from the radio using a jewelers sized Phillips screw driver. There is one screw inside the battery compartment.
3. Gently separate the two halves of the radio just a few inches. Remove the wrist strap; it will just be laying over top of a screw post.
4. Inspect the wring of the jog dial. You will note several wires soldered to the dial, including one small bundle of wires leading from the jog dial to a white plastic connector on the faceplate of the radio.
5. Study the bundle of wires from the jog dial to the faceplate. Is it twisted? Has it been crimped inside the case? Smooth and straighten the wires with your fingers gently. Remove severe bends.
6. Detach the small white plastic connector from the faceplate and untwist and smooth the wires. The connector should slip off easily. Now clean the metal pins that the connector mates to with a Q-Tip. Seat, remove and re-seat the connector 3 times to scrape off any built up corrosion. Ensure the wire bundle is smooth and untwisted and reattach the connector.
7. With the radio still apart, reinstall good batteries. DO NOT USE AC POWER! and check that you have returned the proper function of the jog dial.
8. Reinstall the wrist strap over the top corner post and carefully mate the two halves of the radio together. Continue to test and check the jog dial as you seat the halves together. Reinstall one or two case screws at a time, checking that the dial still functions until the radio is fully reassembled and the case is tight.
I was always afraid this might happen to me so I never removed the faceplate from the radio. This strategy worked fine for two years until two weeks ago. I didn't lock my car because of the freezing rain and somebody stole my faceplate and remote. Anyway I ordered a replacement radio from Amazon last week so I don't have rewire a new one. The replacement cost me $100. I don't really need the rest of the radio so make an offer, my email is email@example.com Regards, Chas