I have had my TomTom for about 8 months and have always found that the battery does not last long, it has now got to the stage that you can charge it fully and turn it off overnight and it is dead in the morning. Is this a common problem? What can I do about it and if the battery needs replacing would this be covered by the warranty?
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Re: TomTom One XL battery not holding charge
Yes , it should be covered by warranty. It's not a common problem but sometimes batteries do fail. It's a bit like when a light bulb goes in your house , you can get a brand new one out of the cupboard , plug it in and it either goes right away or only lasts a short while. Where thats the case the bulb was in fact defective and not fit for purpose. Same with your Tomtom battery . Good luck when you contact TomTom.
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Usually an old (or older) battery will no longer hold a charge ... or will only hold a small charge (that will let you run the GPS for only a few minutes).
Often, when the TomTom device is always connected to the charger (in a vehicle), where it charges every time the car is turned on, whether the TomTom is being used or not, the battery gets charged (partially or fully) often enough to use up the "maximum number of charge" cycles for the battery. Hence, it will no longer charge properly or hold a strong charge.
Like for all lithium batteries, it's better if your device is not always connected and being charged (whether you are or are not using it). The battery will last longer and it will still be able to hold a stronger charge.
If you TomTom is not coming on after a long sleep.. I.E. more then a few days with no use, try this......
(1) Plug the unit into either a PC or your Car (2) Wait for about 2-5 minutes to get some charge into the unit (3) Press and hold the power button for about 15-20 seconds until you see the start-up screen
Why did it die? I have found and many other have found the battery does not live long without a power supply to charge it, it would seem to me even thou it is powered off, the TomTom is still sucking away at the battery and it would seem there is nothing that can be done about it.
A likely cause is that the battery is "dead" ... i.e. no longer holds a charge. The GPS runs on battery power, even if it is plugged in. It will work even if the battery holds a (small) charge. But if the battery doesn't a charge anymore, the device will not start up, even when it is plugged into a power source.
If this is the case, you'll want to change the battery.
Hi, leaving the unit in the cradle exposed to the sun during hot days has been known to fry the battery causing loss of battery capacity. perhaps this could be your problem. I replaced the battery in my last GPS 4 times because of this before I analysed the problem. This will most likely be outlined in your user manual too. You might also compare the output capabilities between your blackberry and tomtom charger - it is entirely possible that you are starving the unit of a decent charge if the blackberry charger is not to the same current capacity as the tomtom charger.
connect it to a power supply and leave it for a few hours A battery that is totally depleted will take some time to recover and not show that it is even being charged as power is too low to light the LED.
It will require a full charge of about 10 hours to get it fully back into service. But the LED will ( or should turn on) after about 1-2 hrs depending on the condition of the battery. If after the charge the battery does not hold a charge lasting on average about 2 hrs , then change the battery.
It all depends on your computer. The charging current via USB is limited by the computer. Some restrict this to 500mA, others (lap-tops mainly) to 200mA. If the TomTom is turned off, you should get the battery charged in 3 to 6 hours. With the unit on, it can take many times longer as the unit will take almost 200mA from the battery.