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I have a wireless HP 6980 series. Doesn't print.

It use to print and I can't seem to figure out why it doesn't print anymore. What should I do? Should I delete the program for this printer and re-install but I am missing the cd. Or did the printer died on me. I am not a computer person and need help.

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  • ghatner May 23, 2009

    I am missing the CD. Is there a way to get the printer to connect to a new router by accessing the printer's settings without the CD?

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  • 77 Answers

Is the printer communicating with the computer. If you check the printer in printer set-up, does it show online? Is it greyed out? If so, make sure it is not set to "OffLine" If it is, uncheck it. Are print jobs building up in the print que?

You may also try re-connecting the printer via the USB port to the computer to further test the printer, and rule out remote / communication problems.


Posted on Nov 19, 2008

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Posted on Jan 02, 2017

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1 Answer

Where to find driver for HP Deskjet 6988 printer in Windows 7 ?


You'll find any available drivers for the HP Deskjet 6988 on the support page for the 6980 series printers: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-6980-printer-series/468002/model/3422864 .

The Windows 7 driver should be found by Windows Update when you connect the printer with a USB cable. If you are using the printer in a network, you need to manually add a printer (using the wizard) from the Printers and Devices Control Panel. Start this after you have the printer connected to your router or switch. See https://support.hp.com/us-en/document/c01796879 and expand the section for Wireless or Wired Connection (Windows 7, Vista).

I hope this helps.

Cindy Wells

Apr 14, 2017 | HP Office Equipment & Supplies

1 Answer

I cannot print


See if re-running the install software that came with the printer will solve the problem.

Dec 16, 2011 | HP COLOR LASERJET CP 3505 N PRINTER

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HP Deskjet 6980 Printer. prints on half page


you'll need to reset the print mode to single-sided, also check the print/text size

Oct 25, 2009 | HP Office Equipment & Supplies

1 Answer

HP Deskjet 6980 series - randomly printing out the Report Page throughout the day. Drivers updated, cables reset (connected via USB) but the issue still persists.


pls uninstall the printer driver from your pc, remove the usb core, turn off your printer and shut down your pc for about 10 min. then put on your pc reinstall your printer driver, if you have another usb cable change

Aug 04, 2009 | HP Deskjet 6980 InkJet Photo Printer

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Hp deskjet 6980 - green light on key beside the lock


it can be the problem of cartridges got faulrty so that needs replacement any of the two cartridge can be faulty. or the wire less connection issue.in that caee just conmnect the printer with a usb wire and check out.if same problem in connecting wire then its cartridge issue foir sure.

Feb 26, 2009 | HP Deskjet 6980 InkJet Printer

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I have an HP deskjet 6980. I have had it for over a year but a couple days ago I changed the black ink cartrigde and an orange light stayed on while a message read that the door was open. This printer...


Here is the solution. Sorry the expert above was vague. (Sorry mate but it is hard to believe you are an expert when you can't write properly or spell even close. Good luck in the future if you work hard and improve your skills)

Below is the solution provided by HP it works.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01065334&dlc=en&product=467982

Following below is the thread from a forum that used the above solution and their results. All worked with step 2 from above once it was verified that there is no paper jam.

Also don't waste your time with HP support. They know nothing of their own tech bulletin.

ref: HP Deskjet 6980 series, 6XXX series, Door open error

Oct 03, 2008 | HP Office Equipment & Supplies

3 Answers

Wireless or Blue tooth capable


You may call HP Tech Support At toll free- 1-800-585-2494 and ask any technical question to hp support agent. you may also contact them via chat support by visiting: HP Customer service . hope this will help you better.

Aug 08, 2008 | HP Deskjet 6980 InkJet Photo Printer

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