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Hi, Photo paper loads at start of print job but locks up and paper jamb error comes on. Have loaded 10 or 15 sheets of just photo paper that does not help. I can run standard paper thru and it prints pics fine. Is there a max on photo paper weight? this is rated at 69 lbs. Thank you Donnie

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Is this the first time you have used the heaver paper ? Also is it the same brand? You did not provide the printer model, but you can typically go to the manufacturers site, and check the specs for proper ( Mim / Max ) paper requirements. Above # 60 the paper feed rollers may have worn, and may need to be replaced. If 20 # copy paper works, then this may be the problem.

Posted on Nov 19, 2008

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If your product is still within the warranty period from KOdak then you can call them up for some step by step troubleshooting to help you with your problem and as well they can replace the printer if defective.

Try this first

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Then call them if issue Persist at these numbers:

In the U.S. and Canada: 1-800-421-6699
In Australia and New Zealand: 1800 793 895

Thanks for using Fixya!

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