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I have a HP Printer C5500 When I try printing something on the CD/DVD Directly I get a Error saying that the printer doesn't support printing directly on the CD while the Printer is meant to print on CD/DVD Directly

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  • daniellefilm May 25, 2009

    I have the same problem on my Photosmart C5550. When you go to select
    the "paper source" as a CD/DVD, it's greyed out. I called HP and wrote
    to them for support. Their only suggestion was to reinstall the
    Photosmart software. This didn't work. I'm pretty sure the Photosmart
    software is not compatible with Mac OSX 10.5.x

    Please tell me
    I'm wrong... I'd love to have a solution. My HP is going back to Costco
    in a few days because I bought it to print on DVDs.



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I'm confused.. Are you trying to print to a CD/DVD Drive? Try the print job again, and choose the C5500 as the print device.. Seems that there may be a problem with the print device set-up , and you may have to delete the printer, and reinstall it.

If the printer is designed to print a label on a CD / DVD. then you will have to use the programs provided to accomplish this, as it requires formatting parameters be sent along with the print request. I.E. You can not cut and paste directly to a CD / DVD printer..

Posted on Nov 19, 2008

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This solution is taken from the HP website.

Follow these steps to print on a CD or DVD.
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