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My fax machine/printer is saying i have a paper jam. there is no paper jam. i am looking in and throughout this machine. i need to print important papers on a daily basis. i need my machine fixed or a replacement. thanks.

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Normally the machines are right about paper jams, no matter how small a piece of paper it is.

Check in feeder tray, open all doors, look under rollers....etc.

Posted on Nov 19, 2008

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After fixing a paper jam, my printer will not print or scan from the computer. Say computer not found. what do i do?


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Probably it's the jammed paper that might caused the error. I suggest have it serviced by the technician. Be aware of the paper handling capacity of your machine to minimize jamming:

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Won't let me fax, copy or print. it tells me paper jam 2 look in


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My fax machine keeps saying there is a paper jam.


look on the bottom of your drum unit. there is a sensor opening that might have a tiny piece of paper in it, not allowing the sensor flag to reset. if thats not it, closely inspect behind rear door.

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Unable to clean message


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

1.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.

2. If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine...


Thanks.

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1 Answer

My printer/fax machine will not print. it is saying to remove a paper jam. there is no paper jam. i have followed the steps as far as turning it off and back on plus i hit the check button and still...


Was there a paper jam just prior to this problem occurring? If so, look for any small pieces of paper that might be causing a jam. This may take a flashlight, and a close inspection of the entire paper path. This type of error generally occurs when the paper path is being blocked, or the paper can not move to the proper registration point ( ready position ) in the printer.

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1 Answer

Unable to initialize


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine
To clear paper jams:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000400/000095/faq000495_003.html?reg=us&c=us&lang=en&prod=mfc420cn_us
You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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Mine is doing the exact same thing and I need to know how to fix it, I am expecting some very important paperwork and I need the fax machine working!

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I cannot receive faxes or print anything.
The message says that "there is no paper in the machine". There us plenty of paper in the machine and I push "OK" and get the same message

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