Check it out everyone, you do the following to reset your mailbox then once you do that you pick up the handset, hit feature 981 and enter the default password of 0000 after that WAIT for an automated voice that comes on and walks you through whatever you need to do.
to reset mailbox
without lifting the handset Feature 985 9 73738767793 ok yes
then without lifting the handset again hit feature 983 1020000 Mbox enter the box number (extension) reset next hangup ke
at this point our mailbox will be reset to 0000, hit feature 981 0000# and wait for the voice like I said at the beginning and let her walk you through whatever you need to do.
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If your voice mail feature codes arent working(F983, F981 etc,)then the voice mail is not being recognized by the telephone system. You could try resetting the power to the voicemail unit and see if it comes back online. When you reset the voice mail it could take up to 10 minutes for it to fullly come back online.
Listen to the complete voice mail, then when it finishes (or you fast forward) choose COPY
You can then record your own voice message intro to the message explaining why you have transferred it.
Once you choose yes or no to recording your own Intro you will get to choose the mailbox you would like to forward the voice mail to.
Depending on the type of voicemail you have It can be accomplished by calling in to the office and when the main greeting starts playing press **, the administrator mailbox number, the password and the pound key (the administrator password must be changed from 0000). Once in the mailbox press either 9 or 99 at this point you can re record the main greeting.
To access your voice mail remotely, call into the voicemail and wiat for either the main greeting or your mailbox greeting to answer the line, press ** followed by your mailbox number password and then the # key (ex. **2251234#).
It sounds like both phones are set to ring on incoming calls and both phones are set to call forward to voice mail box with the same amount of rings . you should turn off the ringing for both phones that way it will not jump between the to mail boxes . now when a call is trans it will go to the box .
The short version of getting to your greeting is:
Feature 981 or open voicemail key
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished
hope that helped.
The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.
What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.