Question about HP OfficeJet 4215 All-In-One InkJet Printer

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It says ''insert color cartridge''

I have done everything as the instructions stated.but still my printer wouldn't work.please help...

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  • rosina428 Nov 29, 2008

    how can I get instructions for 4215?

  • rosina428 May 11, 2010

    When I try to print from the computer, it says fax and I can only fax.

    How do I change that

  • comment
    comment May 11, 2010

    Can you be more specific as to the exact error, and what you have done to correct it thus far?

    Are all the cartridges in place? Are they New or Refills?


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Here is what worked for me on an hp officejet 5510 after all suggestions I found googling failed:

Turn off and unplug your printer. Get a bright flashlight and set it down so that it shines on the printing device that holds the cartridges throughout the following process. If necessary gently push the printing device toward the center so you can easily see and access it. Remove both cartridges, even if your printer indicates a problem with only one. Now align your eyes so that you are looking squarely at the empty cartridge spaces, not from an angle. If your printer has the problem mine had (and it arrived this way new out-of-the-box), one of the verticle rungs that hold the sides of the cartridges in place is not exactly perpendicular to the printer, but slightly slanted or curved. Compare the (incorrectly) slanted rung to the others that are (correctly) perpendicular. The pronged "foot" at the bottom of the slanted rung is not standing in its corresponding "shoe" (slot). Gently slide the "foot" into its slotted "shoe" so that the rung now stands perpendicular to the printer and parallel to the other rungs. Now click the cartridges back into place. Plug your printer in and turn it on. This fixed the problem for me.

Posted on Dec 26, 2008

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I have learned that Office Depot refills do not work on these printers. Do not use refills even if they are packaged for sale.

Posted on Dec 03, 2008

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