There is a tiny reset button on the back of the device where the mount goes. Its hard to spot so `go to the tom tom web site to get help with this if you can't spot it. Use a paper clip and press it in this recess hole for 30 seconds. This will reset the device and should work after that. make sure you back up your device and keep a paper clip in the car!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
try to reset the unit. There is a small hole on the bottom of the unit, insert a small pin on the hole and hold it for a couple of seconds and it will reset it, you might loose the addresses saved so you might want to copy them before resetting it.
The red cross means its been wiped usually. Connect it to your pc and go to my computer. Click on the tom tom logo and see what is on your device. The maps should be there in yellow folders. Copy and paste these in to a folder. Then reformat the device by right clicking on the logo and selecting fat 32. When done reset the device for 30 sec and connect back to your pc and install the latest version of tom tom home. You can then get all the fee updates, thhen go to add maps where you can put your maps back on from the folder you made
stevi at the back of your tom tom where your windscreen dock goes there is a small rubber bumper if you look to the right and down you will see the reset button it is a small hole above the dock socket. sandy