Can't get the language prompt to play when you call the system. We set it up for bilingual mode and recorded all the prompts/announcements, however when you call in the "Press 1 for English Press 2 for Spanish" does not play.
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Did you really think it was going to be that easy?
You have to program the VS in the proper hunt group (7) to make it work. For example, if you put it in the 2nd slot, because it was only a 2-slot carrier, it would become extensions 22 and 23 on a 2-port license and 20-23 on a 4-port. The Partner Mail is installed to the right of any 206 or 400 cards, so that you don't have any holes in the extension numbering plan.
Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.
OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.
Both might need a professional tech on site...a bit too hard to help over a forum.
dial voicemail, when prompted for mailbox 99# 1234# 9 3 for AA 1 for day 2 for night 6 to modify menu press star (*) pound (#) (you arent messing with selector codes record greeting there. 21 to rerecord, 23 to listen Make sure you press # to save when finished
Changing the vms hunt delay on a Partner ACS system is done on either ext 10 or 11. At one of those ext's press the feature key and "00" next press the left hand intercom twice the display should say system programming enter in "#505" the display should say vms hunt delayand mode:
enter 1 for day mode or 2 for night mode
enter line you want to program in 2 digit format (line 1 =01)
enter number of rings (2) press feature "00" to logout hope that helps
Dial into voicemail 99# 1234# (default pswd) option 3 is for Auto Attendatns Will ask for the Auto Attendant Number (1-4) Will ask if you want Day (1) or Night (2) Will ask if you want to Listen (2) or Modify (6) MODIFY You will be prompted to enter a "selector code" when finished entering selector codes, "Press *#"
just press STAR(*) POUND(#) At this point you will be at the recording menu, just recording a greeting. MAKE SURE YOU CONFIRM by pressing STAR(*) POUND(#)