Question about Avaya Lucent Partner 616 Phone

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Partner Mail VS 4.0

Can't get the language prompt to play when you call the system. We set it up for bilingual mode and recorded all the prompts/announcements, however when you call in the "Press 1 for English Press 2 for Spanish" does not play.

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Are you sure it is a 4.0?

When you log into the admin mailbox, before you press the "9", press 7 instead, it will tell you the release of the voicemail.

Posted on Jan 03, 2009

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I bought a used avaya partner phone system online. It came with Partner mail vs module... I cannot access the menu for voice mail to set it up... Avaya directions say pressing (intercom) 777 but all I get...


Did you really think it was going to be that easy?

You have to program the VS in the proper hunt group (7) to make it work. For example, if you put it in the 2nd slot, because it was only a 2-slot carrier, it would become extensions 22 and 23 on a 2-port license and 20-23 on a 4-port. The Partner Mail is installed to the right of any 206 or 400 cards, so that you don't have any holes in the extension numbering plan.

Here's a manual for the VS R4. It should work for your system for the basic installation. http://public.carl.airpost.net/Avaya/Partner%20Mail%20VS%20R4%20Installation%20and%20Programming.pdf

Page 35 is your installation information and page 50 tells you how to program the ACS.

Good luck.

Carl




Nov 05, 2009 | Comdial Avaya Partner ACS with Voice Mail...

1 Answer

Voicemail won't allow recording transfers back to receptionist!


Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.

OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.

Both might need a professional tech on site...a bit too hard to help over a forum.

Mar 20, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

I need to change the main company greeting


dial voicemail, when prompted for mailbox
99#
1234#
9
3 for AA
1 for day 2 for night
6 to modify menu
press star (*) pound (#) (you arent messing with selector codes
record greeting there. 21 to rerecord, 23 to listen
Make sure you press # to save when finished

Jan 07, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Change number of rings on incoming call before it goes to VMS


Changing the vms hunt delay on a Partner ACS system is done on either ext 10 or 11. At one of those ext's press the feature key and "00"
next press the left hand intercom twice
the display should say system programming
enter in "#505"
the display should say vms hunt delayand mode:
enter 1 for day mode or 2 for night mode
enter line you want to program in 2 digit format (line 1 =01)
enter number of rings (2)
press feature "00" to logout
hope that helps

Jan 05, 2009 | Comdial Avaya Partner ACS Phone

1 Answer

When prompted I can't leave a message in any mailbox.


Having to reprogram the system every time has nothing to do with the voicemail. The battery in the preocessor is bad, and not holding the programming telling the phone system where the vociemail is.

The partenr mail VS might be going bad. You can try to reset it, but then the system loses programming.

Dec 26, 2008 | Avaya Lucent Partner 616 Phone

2 Answers

Partner mail VS main voicemail message


Dial into voicemail
99#
1234# (default pswd)
option 3 is for Auto Attendatns
Will ask for the Auto Attendant Number (1-4)
Will ask if you want Day (1) or Night (2)
Will ask if you want to Listen (2) or Modify (6) MODIFY
You will be prompted to enter a "selector code" when finished entering selector codes, "Press *#"

just press STAR(*) POUND(#)
At this point you will be at the recording menu, just recording a greeting. MAKE SURE YOU CONFIRM by pressing STAR(*) POUND(#)

Dec 20, 2008 | Comdial Avaya Partner ACS Phone

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