Question about Xerox WorkCenter PE120i All-In-One Laser Printer

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Xerox WorkCentre Pro 215 E2 Error Code

I have a Xerox WorkCentre Pro 215 All-in-one printer that refuses to work. When it is first turned on, it flashes "E2" about 4 times then the codes reads F and 9 alternately. Also the panel displays the paper jam symbol (two rollers with a zig-zag line in red) flashing. If I use the clear-auto-clear-auto-14-enter, E and 7 alternately flash, but the red jam light is off. I have searched for any residue of paper in the path without finding anything. I even removed the fuser to look and found no paper residue. Any suggestions?

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  • sinkk Feb 16, 2009

    I've tried running card stock through my printer and the E2 error will not go away. Other suggestions?

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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Posted on Jan 29, 2009

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I have a H3 error code on a xerox workcentre Pro 215. What do I do to clear it?


This should correct it.

NOTE: Some Status codes will not clear even though the problem has been fixed. Status codes that will not clear must be manually reset using the 'Fault Reset 14 Procedure'.
  1. Locate the [C] (Clear) button on the Control Panel, at the far right.
  2. Locate the Image Quality button, below the Auto on the Control Panel, toward the left side.
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  5. Use the [10] and [1] buttons to enter 14 on the Display Screen, as if you were to make 14 copies.
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H2 Blinking on the panel


Error code means that:
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Part #
Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F, Xerox XC1020, Xerox XC1040, Xerox XC820

Mfr Part #: RDTCT0128FCZZ


Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F

Mfr Part #: CTHM-0019DS52, CTHM-0019FC52

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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Xerox pro 215, error H4 please help


H4 is a fuser error....not getting up to temperature.

Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again.

If this doesn't bring it back to operations then the fuser lamp needs to be replaced.

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J3 error On Xerox WorkCentre Pro - 215


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It is possible the chip on the back of the cartridge is bad. Have you tried reseating the cartridge? Maybe it is just loose.

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J2 Error ? Xerox Pro 215


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1 Answer

Xerox Workcentre Pro 215


This should resolve that fault code


NOTE: Some Status codes will not clear even though the problem has been fixed. Status codes that will not clear must be manually reset using the 'Fault Reset 14 Procedure'.
  1. Locate the [C] (Clear) button on the Control Panel, at the far right.
  2. Locate the Image Quality button, below the Auto on the Control Panel, toward the left side.
  3. Press the buttons in the following sequence within 4 seconds. Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again.
  4. The error code should disappear. If the Status code does not clear, repeat step 3 until the status code clears; but no more than five times.
  5. Use the [10] and [1] buttons to enter 14 on the Display Screen, as if you were to make 14 copies.
  6. Press the [Start] button. The machine should be ready to use.
  7. Make a copy, to check that the machine is working properly

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