Question about Sharp PC-UM20, Pentium III 750Mhz, 12in., 256MB Ram, 18.6GB HD, 56k, 10/100, CD-ROM, Windows 2000 (LY115718) PC Notebook

2 Answers

I reformatted my c drive and now cant install windows

It gets to the windows setup screen and then asks for windows xp home edition service pack 1 cd and i dont have that anyway to start over and try again because before that came up it would have allowed me to put the product key in


p/s this is a sharp laptop

Posted by on

  • 22 more comments 
  • sljw2006 Nov 19, 2008

    WELL IT DOESNT LET ME GET BACK I CANT BACK TRACK

  • sljw2006 Nov 19, 2008

    I AM TO THE SETUP SCREEN AND IT ASKS FOR THAT DISK AND DOESNT LET ME GO ANY FUTHER WITHOUT IT I TRIED ESC WHEN I FIRST STARTUP TO TRY AND REFORMAT AND I CANT DO IT I WANNA REFORMAT AND REINSTALL

  • sljw2006 Nov 19, 2008

    its a sharp PC_GP22W i got the computer from my paran so thats y i dont have all the disk

  • sljw2006 Nov 19, 2008

    what else u need to know i wil try my best the link rink sent doesnt work

  • sljw2006 Nov 19, 2008

    i already have an install disk i have went an bought an windows xp home edition disk so where do i go from there

  • sljw2006 Nov 19, 2008

    I DONT KNOW WHAT A USB KEYBOARD IS SORRY I AM USING THE KEYBOARD ON THE LAPTOP AND I TRIED REINSTALLING THE WINDOWS XP ITS ASKING FOR THE SERVICE PACK 1 DISC I DONT HAVE THAT R I CAN PULL IT UP FROM A FILE SYSTEM IT SAYS BUT I DONT KNOW WHICH ONE AND IT DOEST LET ME REFORMAT AND START OVER BECAUSE WINDOWS IS HALF WAY INSTALLED WHEN MY BATTERY WENT DEAD I WAS AT THE PRODUCT KEY ENTRY AND THEN WHEN I RESTARTED THE COMPUTER IT WOULDNT BRING ME BACK TO THE PRODUCT KEY ENTRY IT SAYS IT WANTS SERVICE PACK 1

  • sljw2006 Nov 19, 2008

    WHEN I TYPE THAT N IT COMES UP WITH THIS THE FILE 'asms' ON WINDOWS XP HOME EDITION SERVICE PACK 1 CD IS NEED SO WHAT NEXT

  • sljw2006 Nov 19, 2008

    OK DID THAT SAYING SAME THING

  • sljw2006 Nov 19, 2008

    IM USING XP HOME EDITION

  • sljw2006 Nov 19, 2008

    WELL WHEN I TURN IT ON IT SAYS CHECKING BOOT CD-ROM AND THEN GOES TO THE SETUP SCREEN AND SAYS I NEED FILE ASMS FROM WINDOWS XP SERVICE PACK 1 DISC AND I DONT HAVE THAT

  • sljw2006 Nov 19, 2008

    GOT IT I THINK THANKS ALOT WILL LET U KNOW N A MIN IF ITS WORKING RIGHT

  • sljw2006 Nov 19, 2008

    OK I HAVE TWO OPTIONS SETUP OR REPAIR WHICH ONE

  • sljw2006 Nov 19, 2008

    OK I WANNA START FRESH SO I CHOS TO SET UP AND DO U MIND WALKING ME THROUGH THIS I DELETED THE PARTITION AND CREATED A NEW ONE AND CREATED A UNPARTITIONED SPACE AND SETTING UP XP NOW

  • sljw2006 Nov 19, 2008

    WILL DO YALLS HELP WAS GREATLY APPRECIATED!!!!!!

  • sljw2006 Nov 19, 2008

    ITS NOT WANTING TO SETUP CNBJMON.DLL FILL WHAT TO DO ESC TO SKIP R KEEP RETRYING

  • sljw2006 Nov 19, 2008

    OK THANKS

  • sljw2006 Nov 20, 2008

    ok got the new disk and when i turn it on and press any key to boot from cd it goes to the checking computers hardware configuration settings and reboots.......help sorry guys

  • sljw2006 Nov 20, 2008

    ok so how can fix that see it never did it before untiil i got it to work and install the windows and stopped n the middle of install because leecom72 said my disc was damged and i needed a new one so i got the new and now its doing this if i dont strike any key to boot from cd it says ntldr is missing im thinking its because i didnt finsh the install but idk........

  • sljw2006 Nov 20, 2008

    ok did what u said and this is whats going on it starts up and goes to say press any key to boot from cd.... i press any key it says setup is inspecting your computers hardware configuration.... and then it goes back to the boot screen and says ntldr is missing press ctrl alt del to restart and it didnt do that until i stopped the installtion process because the cd was damaged.....

  • sljw2006 Nov 20, 2008

    yea it came from walmart n the box with a product key it came in a green folder

  • sljw2006 Nov 20, 2008



    i dont understand it was working fine until i interupted the installation process meaning it was installing windows and now its doing this

  • sljw2006 Nov 20, 2008

    i agree totally talk n a couple hours thanks for everything

  • sljw2006 Nov 20, 2008

    Anyone figured anything out yet????

  • Ricky Ostrom
    Ricky Ostrom May 11, 2010

    What make and model computer?

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2 Answers

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  • Expert
  • 270 Answers

The computer should have came with a Windows Restore CD, or there may be an onscreen display telling you to press a key (i.e. F12) to boot recovery mode.

Posted on Nov 19, 2008

  • 5 more comments 
  • Ricky Ostrom
    Ricky Ostrom Nov 19, 2008

    Here is a link to Sharps website, choose your computer on the left.

    http://portal.knowledgebase.net/display/...


  • Ricky Ostrom
    Ricky Ostrom Nov 19, 2008

    Sorry about the bad link, it timed out. Here is Sharps Website....

    http://www.sharpusa.com/products/support...


  • Ricky Ostrom
    Ricky Ostrom Nov 19, 2008

    This might be a better link to their Knowledge Base...

    http://www.sharpusa.com/products/support...


  • Ricky Ostrom
    Ricky Ostrom Nov 19, 2008

    Install Windows with your XP Home Edition Disk. There most likely be a spot where it says that a previous version exists, if it does, you can delete it and install fresh.

    Take all the defaults, except correct the Time Zone and Give it a User and Computer Name when prompted. Give it the Product Key Code when asked, it should be on the CD case. After Windows is installed, check the Device Manager and see if all devices installed ok, or do some have yellow exclamation marks, requiring proper drivers.

    If some need drivers, choose those devices and tell it to update, and have your Sharp disk with drivers, or pre-download the drivers from the Sharp website.





  • Ricky Ostrom
    Ricky Ostrom Nov 19, 2008

    When it asks for the Windows SP1 Disk, are you able to redirect where those files might be found?

    Your windows cd image might be in a folder on your hard drive.

    Try looking for a folder like C:\WINDOWS\OPTIONS\CABS




  • Ricky Ostrom
    Ricky Ostrom Nov 19, 2008

    From Microsoft: The
    file 'Asms' on Windows XP Professional CD-ROM is needed. Type the path where
    the file is located, and then click OK.


    The ASMS folder is under \i386 folder

    Look for something like C:\Windows\Options ... \i386\asms

    -or-

    On CD D:\i386\asms





  • Ricky Ostrom
    Ricky Ostrom Nov 20, 2008

    If your booting from the CD and crashing with a reboot, you may have some bad memory!

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  • Sharp Master
  • 4,806 Answers

When you get past the user agreement page ( F8 ) you need to delete the partitions on drive "C" this will wipe out any previous editions of xp, providing you have an XP install cd it should allow you to install and input the product key

keep us informed so we can asssist further if needed

regards

The Fixya Team

Posted on Nov 19, 2008

  • 10 more comments 
  • Lee Hodgson
    Lee Hodgson Nov 19, 2008

    you need to get hold of your recovery cd or purchase an XP install disk, you cannot get past this screen without one, do what ricky says and download the recovery cd from the link he provided for you, if you do not have these disks and the recovery partition does not work (as some don't) you are stuck!!! if you do have a recovery cd or install disk then you will have to give us much more detail so that we can help you.

    best regards


  • Lee Hodgson
    Lee Hodgson Nov 19, 2008

    oh dear, not good, it would seem that you cannot download the recovery disk ( i have tried myself - the link does not work ) this means you will have to go out and purchase an install disk yourself to complete a clean install.

    its an inconvenience i know, but this has to be done before we can help you further

    best regards


  • Lee Hodgson
    Lee Hodgson Nov 19, 2008

    are you using a USB keyboard at all?

  • Lee Hodgson
    Lee Hodgson Nov 19, 2008

    it shouldn't matter if the installation was half way through you can still reformat the drive, go into the bios (F2) and change the boot order to the CD drive, save changes (F10) and reboot with the install cd in the rom (make sure the laptop is connect to AC power, that way no battery is used ) start the re-install, it may ask you to "press any key to boot cd" when you get to the part which shows drive "C" delete the partition and install windows, if it asks for files during install do not skip the file because windows will not install properly, you will need to get another disk

    hope this explanation helps

    regards


  • Lee Hodgson
    Lee Hodgson Nov 19, 2008

    you can choose the repair option if you want

  • Lee Hodgson
    Lee Hodgson Nov 19, 2008

    ok just keep us informed if you run into problems

    regards


  • Lee Hodgson
    Lee Hodgson Nov 19, 2008

    the cd is damaged and windows will not install,you need another install disk now, bookmark this page and come back to it when you have another disk


    regards


  • Lee Hodgson
    Lee Hodgson Nov 20, 2008

    take the memory out and clean it and put it back, go through the same proceedure as before "go into the bios (F2) and change the boot order to the CD drive, save changes (F10) and reboot with the install cd in the rom (make sure the laptop is connect to AC power, that way no battery is used ) start the re-install, it may ask you to "press any key to boot cd" when you get to the part which shows drive "C" delete the partition and install windows"


    make sure the lens ot the cd/rom is clean and free of dust and also the install disk


    get back to us if you have more problems or the same one still exists 


    try to explain in detail what is going wrong


    sometimes you have to go through the process a few times before you get it correct


    good luck

  • Lee Hodgson
    Lee Hodgson Nov 20, 2008

    is the new install cd that you got authentic?

  • Lee Hodgson
    Lee Hodgson Nov 20, 2008

    try to re-intall again, this time remove the laptop battery and use AC power only, what you are describing is strange and you should have no problem with the cd at all
    the only other problem could be hardware i.e. the hard drive or cd drive is faulty, check to make sure that the system fan is booting with the machine

  • Lee Hodgson
    Lee Hodgson Nov 20, 2008

    remove all power from the laptop and leave it for a couple of hours, then come back to it after you have given your head a rest and your fresh.
    Then we will have another go at it, i don't want you getting frustrated, it could be nothing! I will endevour to help you through this

    take a break for a while

    regards


  • Lee Hodgson
    Lee Hodgson Nov 20, 2008

    ok, take out the hard drive and perform a dummy install to see if the laptop reboots itself like it did before, don't worry about the hard drive being out the XP install disk just will not pick it up

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My acer laptop not working it is showing no hard disk present, but setup is showing 40gb, I wants to format.


You need your installation CD's for this:
An operating system software and the Laptop support CD.

So you want to start from scratch, just because you like the brand new feeling of a freshly reformatted pc? Or has spyware and viruses made your pc virtually unusable? Then the following tutorial will help you reformat your hard drive and reinstall windows. I personally reformat my HDD and reinstall windows at least once every 3 months. Please note, I am not responsible for any damage although I don't see how you can possibly damage anything whilst reformatting. Follow these steps exactly and you should be fine.

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Step 3:
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Step 5:
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I would suggest that you run diagnostics on your pc to isolate the issue and identify if it is caused by a hardware failure or caused by a software glitch on the system.

You can also try to repair the OS if the problem lies within the platform itself.

Please follow instructions indicated herein....

XP REPAIR INSTALL

1. Boot the computer using the XP CD. You may need to change the
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To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

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3. Press Enter to start the Windows Setup.
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installation using the Recovery Console, press R".
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5. Select the XP installation you want to repair from the list and
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6. Setup will copy the necessary files to the hard drive and reboot.
Do not press any key to boot from CD when the message appears.
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Blaster worm warning: Do not immediately activate over the internet
when asked, enable the XP firewall
[ http://support.microsoft.com/?kbid=283673 ]
before connecting to the internet. You can activate after the
firewall is enabled. Control Panel - Network Connections. Right click
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Advanced [ http://michaelstevenstech.com/xpfirewall1.jpg ] page.

7. Reapply updates or service packs applied since initial Windows XP
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Service Pack 2 link. Copy and paste link into your browser.
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3 Answers

I am in need to install recovery console


Here's How:
Boot From the Windows XP CD
ccb175b.jpg
To enter Recovery Console in Windows XP, you will need to boot from the Windows XP CD.
  1. Watch for a Press any key to boot from CD... message similar to the one shown above.

  2. Press a key to force the computer to boot from the Windows CD. If you do not press a key, your PC will continue to boot to the Windows XP installation that's currently installed on your hard drive. If this happens, simply reboot and try to boot to the Windows XP CD again.
Press R to Enter Recovery Console
0da5a15.jpg
When the Windows XP Professional/Home Setup screen appears, press R to enter Recovery Console.

Choose the Windows Installation
2ef066b.jpg
The Recovery Console is now loading but needs to know which Windows installation to access. Most users only have a single Windows XP installation so the choice is usually clear.
To the Which Windows installation would you like to log onto question, press 1 and then Enter.

Enter the Administrator Password
df4e182.jpg

The Recovery Console now needs to know the administrator password for this Windows XP installation. Unless you are using a PC in a sizable business network, the administrator password is most likely the same password you use to access Windows XP on a daily basis.
To the Type the Administrator password request, enter the password and press Enter.
Note: If you do not have a password or Windows XP normally starts without asking for one, simply press Enter.

Make Necessary Changes in Windows XP Recovery Console

dd45e92.jpg
The Recovery Console is now fully loaded and the cursor should be sitting at the command prompt, ready for input, as shown in the screen shot above.
Make any changes necessary in the Windows XP Recovery Console. When complete, take out the Windows XP CD and type exit to restart the computer.

  1. When you reach the command prompt (detailed in Step 6 in the link above), type the following command and then press Enter.
    bootcfg /rebuild
  2. The bootcfg utility will scan your hard drives for any Windows XP installations and then display the results. Follow the remaining steps to add your Windows XP installation to the boot.ini file.
  3. The first prompt asks Add installation to boot list? (Yes/No/All).
    Type Y in response to this question and press Enter.
  4. The next prompt asks you to Enter Load Identifier:.
    This is the name of the operating system. For example, type Windows XP Professional or Windows XP Home Edition and press Enter.
  5. The final prompt asks you to Enter OS Load options:.
    Type /Fastdetect here and press Enter.
  6. Take out the Windows XP CD, type exit and then press Enter to restart your PC.
    Assuming that a missing or corrupt boot.ini file was your only issue, Windows XP should now start normally.
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2 Answers

Damn computers anyhow


Try cleaning the cd and trying again a couple of times. I had a similiar problem at work, I just tryed again and again and finaly it got thrue. all the files needed should be on your cd.

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