Question about Gateway GT5220 PC Desktop

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No sound device

Gateway 2000 GT5220 - No audio from speakera or headset jack after computer crashed and ran the restore disks. Speakers are GEM20-usb. Does anyone have a suggestions. Please help....

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  • doughboytroy Nov 20, 2008

    There were no yellow question marks. Which only raises more questions. What if anything can I remove to trick the restore disk so that I can hear again. I hate theory because most cases don't go the black or white route, kinda like gray. Thankx Charlie....

  • Anonymous Jan 15, 2009

    ihiug

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First U Have 2 know who made your audio device so send email to manufactuer of your lap top PC with s/n they tell U what make is devise then go to their web and download new one,'
I had problem with acer aspire & that was solution.....
best of luck

Posted on Jan 04, 2009

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It sounds (no pun intended) like the drivers for the audio device didn't install. That's NOT uncommon with Gateway Restore CDs. I would advise checking the Device Manager (I can tell u how 2 get there, if u don't know) for any yellow exclamation points. If you see one, right-click it and then click Uninstall. Reboot the PC and you should see a dialog about new hardware found. If you have the Drivers CD that came with your PC (most of the time, anyway), stick it in the CD/DVD drive. When Windows tries to find drivers it *should* look to the CD.

If that doesn't work, let me know and we'll go from there.
Unless this fixes your problem, please don't rate my answer. I have other steps to assist -- and "thanks for trying" is not my goal.
Regards,
Char1ieJ

Posted on Nov 18, 2008

  • Charlie Jarman
    Charlie Jarman Nov 23, 2008

    Since there are no yellow exclamation points, it looks like the sound device has not been detected at all. It is probably integrated and working off of the motherboard's chipset, so let's go that route next. When you power on your PC, the first black-n-white information is what I'll need -- the BIOS name (AMI, Award, Intel, Phoenix, etc), as well as the chipset number (845GL, 82801, etc). Once I have that information, I can track down the correct download and offer a link to you.
    Then, you can simply download the drivers and install them. It should be a breeze!
    Regards,
    Char1ieJ


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Posted on Jan 02, 2017

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