Question about Creative Labs Zen Sleek Photo MP3 Player

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My Creative zen Sleek Photo is frozen

The power is on but i can pull anything up on the screen i tried syncing it to my comp and it was working fine before that what should i do to fix this

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Hi,

Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;

  • do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
  • verify that the "Hold" is disable/disengaged;
  • access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
  • there would be several options. You can try all except Reload OS/Firmware;
  1. Clean Up is scans and remove invalid music library;
  2. Format (All) erases everything saved;
  3. Reload OS/Firmware would be a last resort;
  4. Reboot will restart the device.
  • Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
  • If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 19, 2008

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My zen sleek says re-building library its been doing that for a week stright what can i do

Posted on Feb 13, 2009

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