Black ink was low on printer, replaced cartridge and they display screen said press enter to align cartridges, everytime I would press enter, it stated that the machine was busy. I turned the printer off and then turned it back on. Now the display screens says "Scanner failure" turn power off then on. Did this and still there comes a loud clicking sound. Can't imagine just changing the ink and now my machine is down.
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Re: I have a hp officejet 6110xi all in one
the Issues seems to be with the hardware malfunction and it is not only related to the cartridge.
However, you can perform the following steps and in case if the issue persists, you need to replace your printer.
Connect your printer directly to the wall outlet.
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord
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For these all-in-one devices this usually indicates that the sensors are so dirty they can't tell when the cartridges are in place and properly aligned. Sometimes, but not by any means all the time, replacing the cartridges with factory fresh (not knock-off) cartridges can get you past this issue but for the ones we have at the office, once the device starts doing this we tend to send them to asset recovery and get something newer.
You might check for paper dust inside the mechanism or ink smears, but these devices are notoriously hard to clean very well.
Scanner failure means that the scanner bulb is no longer working. There are a few things that can sometimes bring it back but it may be a permanent issue.
1) Make sure printer is directly into the wall and not a surge protector or power strip
2) Remove cartridges from printer
3) Unplug power from back of printer and wait 30 seconds
4) While printer is unplugged press the # and 6 keys and plug power cord in. Keep holding # and 6 until the printer has either powered off or it says semi-full reset
5) Go through initialization process - if it works great the issue with firmware is fixed. If not then the scanner bulb isn't functioning and you are looking at replacing the unit.
I just noticed in the link to your forum item that additional text appears that does not appear in the item itself. It looks like you are getting a message telling you to press Enter to align your print carriage. This is a common step after you replace an ink cartridge. According to HP.com, here's what you are supposed to do:
"A message will appear in the front panel display requesting that the ink cartridges be aligned. Press Enter to start the cartridge alignment. Two pages will print. Following the instructions printed on the second page, place the first page on the scanner glass in the lower-right corner and then press Enter to finish aligning the cartridges. Remove the page from the scanner glass when complete".
it is necessary to place the allign page in the scanner and then press the enter button and the scanner will read the allign ment page as it will take 2 minutes and then it will display the message allignment complete message then it will become normal as it was .so after u get the allignment page place it in the scanner unit of the printer and then press enter.
Ensure you are using original HP cartridges. Using refilled/generic inks can cause this problem. If you are using original inks, try cleaning the contacts of the cartridges gently with isopropyl alcohol. Should it still fail, get them replaced.
The above solution was Comment by IrishDruid, posted on Jun 01, 2008. I tried it on my HP officeject 6110xi (using alcohol swabs). It worked perfectly.
this should work for all 5500 hp printers
i hope this helps you out
richard from chicago
i just noticed you have the wrong cartage
you need hp 57 color
that will make all the difference :-)
HP Officejet 5500 series
All-in-One modelBlack cartridge Color cartridge
HP Officejet 5505
HP Officejet 5508
HP Officejet 5515
HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v
HP Officejet 5600 series
Replacing the print cartridges
Turn on the HP Officejet, and lift open the print-carriage access door.
The print carriage will move into the access area.
Figure 1: Opening the print-carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 2: Removing the print cartridgeNOTE:
It is normal to see ink buildup in the print cartridge slots.
Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
Figure 3: Removing the plastic tape
Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Figure 4: Inserting the print cartridge
Close the print-carriage access door.
Aligning the print cartridges
The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
When the message displays, press OK .
The HP Officejet will print an alignment page.
Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
Press OK .
The HP Officejet will align the print cartridges and display Alignment Complete .