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ATT has given me a 2 Wire Gateway... which does not work

The 2 wire gateway has the power light red.. please help, can i reset or return the modem... back to att.

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  • krohiti268 Nov 19, 2008

    it was a bad modem

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  • 78 Answers

Try to reset the modem from the bottom of it.. press and hold it down for 15 seconds.. check the status of the lights on the power... try to do that and lemme know.. if not you might have to get in touch with the att tech support.

was i help ful?

Posted on Nov 18, 2008

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Red power light, green wireless light, no internet access. Have done the reset and the power off. Nothing works.


I had the same problem on the Gateway 2701HG-B supplied from ATT. From searching the web, I learned these variety of modems apparently have an expiration date on the power cord at abotu 18 mos to 2 years. Mine is almost exactly at 2 yrs.

I replaced the power cord and now it works fine. You can order the OEM replacement from att e-store or try Radio Shack for a universal cord.

May 24, 2010 | 2wire (1000-000057-000) Modem

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My 2wire has the power light red and the ethernet green and th wireless solid green and the dsl off and the internet off....what can i do


I had the same problem on the Gateway 2701HG-B supplied from ATT for use with their DSL service. From searching the web, I learned these variety of modems apparently have an expiration date on the power cord at about 18 mos to 2 years. Mine is almost exactly at 2 yrs.

I replaced the power cord and now it works fine. You can order the OEM replacement from att e-store or try Radio Shack for a universal cord.

May 20, 2010 | 2wire (1000-000057-000) Modem

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My 2-wire 2701HG modem has a solid red power light and is not functioning. ATT says it is bad and out of warranty "sorry". Any other reasons for this condition?


RED power light indicates that the modem has gone bad.
Try with a different power cable and power adapter
Try with a different power source
Try to hard reset the router
NOTE: Have all details provided by your ISP before trying this step

If all the above mentioned steps doesn't work please replace it

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Internet Not Working. Light on box blinks red then green. Gateway


that means the box needs to be reset if its going red like that its glitching if the reset doesn't work then something is wrong and i would get it replaced hope this helps

Jul 29, 2009 | 2wire (1000-000057-000) Modem

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Wont connect. power light is red. wireless light is green. i have a 2701hg-b 2 wire. i ve tried diconnecting, resetting, but the gateway remains the same. what do i do?


I've got the same issue, 2 wire claims that whrn the power light is red, the modem is bad and must be replaced. I would try and power the modem from another circuit before replacing. I am replacing mine today

Jun 24, 2009 | AT&T High Speed DSL Modem

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I hv 2 wire modem bought from my friend, I don't know how to reset user ID and password in this modem


you can try resetting the modem by picking a small pin and pocking in behund the modem which states "reset"
Or if you can access the gateway you can reset it from there.
to access gateway in case type in your browser -- > http://gateway.2wire.net/mdc - <-- you will be prompted to enter password . The default password is 2wire . Once you entered in , scroll down to Troubleshooting which will be on your left
, search for resets <--- Click on it, it will direct you to a page where you can reboot system and stuffs.. Click on the button RESET beside factory defaults. Your modem will be reset to factory default, your power light will change orange and be normal back for about 10 secs ... When everything has come back to normal, you can then continue to enter your user id and password to log in internet.Or alternatively u can Go to http://gateway.2wire.net/setup <--- and configure your modem from there with a step by step guide :)

THANKS

Dec 02, 2008 | 2wire (1000-000057-000) Modem

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