Washing machine model # wa14h6q3aw, water pump not working

Check the inlet screen to the water circulating pump and the water heater element for lime buildup. I've seen a heater element that had a 1/4" thick layer of lime encasing it. The inlet also had some lime and other debris clogging the screen. After carefully chipping away as much as was practical and running lime remover (such as CLR) through the machine, it heated the water much more quickly and had an effective spray.

To prevent a recurrence of this problem, make sure you have a functional water softener ahead of the water heater feeding the machine.

There is debris in the pump, and it cannot drain out the water in the allotted time. It could be debris in the pump, or a broken pump impeller.

The drain pump burning out has taken out the control board and it's stuck in the drain pump cycle.

Try resetting by pushing "Wash Temp", "Spin" and "Soil" buttons 3 times. Also be aware that your model may automatically run the drain pump for approximately 10 minutes when it is first plugged in. Let me know if you have success with that.

see this steps and fix it. God bless you

Drain Pump

If the washer is leaking water the drain pump might have a hole or crack. Or, the bearings might be worn out. Replace the drain pump if it is leaking water, they're not repairable.


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Tub Seal and Bearing Kit

If the washer is leaking water the tub seal and bearing might have a tear or rip and is letting water leak past. The tub seal and bearing can be replaced. This is common and relatively easy to replace.


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Tub Seal Kit

If the washer is leaking water the tub seal might have a tear or rip and is letting water leak past. The tub seal can be replaced. The tub bearing often gets damaged when the seal leaks. consider replacing the tub bearing along with the tub seal.


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Tub Spin Seal

If the washer is leaking water the tub spin seal might have a tear or rip and is letting water leak past. The tub spin seal can be replaced. This is common and relatively easy to replace.


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Tub Seal

If the washer is leaking water the tub seal might have a tear or rip and is letting water leak past. The tub seal can be replaced. When the tub seal fails water gets into the tub bearings and usually causes the bearings to go bad also. It is a good idea to replace the tub bearings with the new tub seal.


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Door Boot Seal

If the washer is leaking water the front door boot seal might have a tear or rip and is letting water leak past. The boot seal can be replaced. This part can tear when the washer is overloaded. This is common repair.


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Tub to Pump Hose

If the washer is leaking water the hose from the tub to the pump might be split or torn. Don't try to cut off the bad piece of hose and stretch it to fit the pump, this will put strain on the remainder of the hose and may cause a sudden and complete failure of the hose which will dump potentially hundreds or thousands of gallons of water onto the floor because the next time the washer tries to fill all of the water will end up on the floor and so the washer will never shut off the valve. Any time there is a damaged hose, replace it completely with the OEM part.


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Washing Machine Fill Hose

If the washer is leaking water, check the fill hoses on the back of the washer, this is the most common place for water to leak. If the washer still has the original black rubber fill hoses replace them with stainless steel or some other, more durable hose.


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Drain Hose

If the washer is leaking water check the drain hose. The most common places for the hose to spring a leak is from the connection to the pump out to the back of the washer. Another common occurrence is when the washer gets pushed too far back against the wall.

1. Pump died----replace pump.
2. Pump jammed---remove pump, dismantle and clean impeller.

Hi there.I would try a load with it at that hieght,fill the machine to its highest water level,if the machine has still got water left in it afterwards then there might be a problem.Let me explain something..Washing machines these days have weak pumps designed with a low velocity,not very powerful.they designed to pump only to a 4 or 5ft head pressure wich is just above the water level height in the machine.most pumps are electric but earlier machines had belt driven pumps running straight from the powerful wash motor.nothing could slow them down.Actually your machine might have the pump directly attached to the motor so your is probably running of the main wash motor..I think you will be fine but try what i said anyway in the beginning.hope this help ya!

Pump out time of 40 seconds sounds good.

No ND error code and you spin up to 850RPM which is max for the machine.

You have no standing water in the wash basket.... I'm scratching my head.

Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached.

""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code.

The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle

I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min. I toggled into Service Mode to watch wash basket RPM. At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle. You don’t have a water valve stuck open or you would flood/over flow of the machine. Did you here the drain pump turn on several times during the Spin Only cycle?
Rich

A guess: Something got into the pump and jammed impeller so it won't turn and or burned out a fuse or circuit breaker for the pump.

Hay Crab.
what I have found is that the washer thinks it is not pumping out .. if your drain pump is clearly removing the all the water in a good time... then the problem is your pressure switch...it is telling the computer that it still has water in the machine...

replace the pressure switch and it will solve your f21 error.

It is a round unit on the right hand side on top...with a tube and wires going to it...let me know if it helps