Question about Linksys Wireless-G Broadband Router

2 Answers

Still No Internet

Hey tekiMum,
Thanks again for your help!
I went through all of the steps you suggested and still there is no internet on my laptop. The IP address is and the DNS is I'm not sure what version of IE I have, there are Tab settings at the top, and a google search bar.

When I did the ping I typed in, "ping" and the response was, "Ping request could not find host Please check the name and try again."

I'm not sure what kind of firewall I have in place or how to go about changing the status.

The strange thing is that on the toolbar, on the far right there is a wireless network icon and when I put my cursor over it it says:
Wireless Network Connection 2 (linksys)
Speed: 54.0 Mbps
Signal Strength: Excellent
Status: Connected

Would I need to change the settings in the Linksys EasyLinkAdvisor (the software that came with the router)? I installed the disk on both my desktop and my laptop.

Thanks again for your time and patience.


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  • 2 more comments 
  • jaguldin Nov 19, 2008

    The modem is a Surfboard Motorola, Model No. SB5120.

    There is a black cable cord coming out of the wall that goes into the modem. On the back of the modem there is a blue cord plugged into the USB port that goes into my desktop computer. Also on the modem there is a port titled ethernet and I have a cord going from there into my wireless router's internet port. And finally a ethernet cord going from my router to my laptop.



  • jaguldin Nov 21, 2008

    Hi tekiMum,

    Okay, here is my updated report.

    1. My desktop computer does NOT have an ethernet port. The modem is connected to the desktop via a blue USB cable. The desktop DOES have a port for a phone cable. Is there any device that could be plugged into the phone cable that would allow the ethernet cable to be used?

    2. I tried disconnecting the USB cable that goes between the modem and the desktop, and I lost the internet. At this point should I have anything going into the laptop? There is an ethernet cable running between the laptop and router.

    3. In a more promising development, when I accessed the router setup page, I went to STATUS>ROUTER and the IP address was

    In STATUS>LOCAL NETWORK the IP Address was, the Start IP Address was, and the End IP Address was

    So maybe I need to change something on the router setup page?

    I can't thank you enough for all your help!


  • jaguldin Nov 22, 2008

    Hi tekiMum,

    My Internet Service Provider is Comcast.

    I am not sure how to check what the IP address is that the desktop obtains from the modem.

  • Jannette Amandy May 11, 2010

    Hi Jeff! Can you tell me the model of the modem you are using?


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To check the IP address of your desktop, please do this..
Go to Start>Run. Type CMD and press enter.
Then on the cursor type, ipconfig/all then press Enter.
Look for IP address.

Since you have a Cable ISP we need to do some configurations on your router. But as we setup the router for your ISP, your desktop needs to be disconnected from the modem. So, the only device that should be connected to the modem is your router.

Connect your laptop wired to the router and access the router's SETUP page. On the setup page, there is a sub tab there called MAC Address Clone. Click on it and set to enable then click on "Clone PC's MAC address". Save the settings then.

Close the router's user interface and then do a power cycle between your modem and router. To perform the power cycle, turn off the router and the modem. Wait for about a minute. Power on the modem first and when the lights on your modem are stable, turn on the router. Access the router's setup page again, go to Status and check if there is an IP address.

Please update me.

Thank you.

Posted on Nov 22, 2008

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I understand. You're two computers needs to be both connected to the router. Can you tell me if your Desktop computer has an Ethernet port? Your modem should only be connected to your router. Then, the two computers have to be connected both to the router. The Desktop will be wired to the router using an Ethernet cable and the Laptop through wireless connection.

Then, access the router's setup page again. You know how to do it, right? Remember launching IE and typing Once you're in Go to STATUS page and look for IP address. Please let me the IP address that the router receives from your modem.

The reason why you need to connect the computers to the router, is because your ISP gives only Internet IP address. If you will connect your Desktop through USB to the modem, then there is no Internet IP address left for the router for your wireless computer.

The router should be the one to receive the Internet IP address and it will be the one to share it to the two computers behind it.

Please update me about this.

Posted on Nov 20, 2008

  • Jannette Amandy Nov 21, 2008

    Hi there Jeff!

    Who is your Internet Service Provider? If you the desktop doesn't have an Ethernet port then you may need to connect a USB to Ethernet adapter to your desktop. But first let me know your Internet service provider first.

    When the desktop is connected to the modem via USB, what is the IP address that your desktop obtains from the modem?


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