Question about Xerox Phaser 8500/DN Printer

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Phaser 8500dn error code 07,010.43:91955

Our Phaser 8500dn is showing an error code 07,010.43:91955. I'm able to get inside the printer if there's anything I can do. Thanks in advance.

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What is happening is your print head is not moving properly. The 2 most likely problems are these.
Since you mention the maintence kit and tray will not come out I suspect the first.
What happens is if the printer is not sitting level, both front to back and side to side, ink will seep down the print head and get into the print head pivot block. If you remove the covers that block is a 1 inch by 1 inch stainless steel block. located on the left side of the machine, ( looking from the front). It is located about 2/3rd of the way back on the lower part of the frame. Take a look at it, you will probably see yellow ink contamination in the block. You may have to use a pair of chennel lock pliers to remove it, but once removed you need to soak it in warm water to easily clean it. clean the block, the shaft that runs through it and remove the excess ink spilled into the machine. Honestly the easiest way to do that is to remove the print head. If you need to go that far let me know if you want to remove it and I will send directions.
Secondly the print head wiper blade could be tacked to the print head. That will happen if you shut the machine doen improperly, or if there is a power failure or the machine is being unplugged instead of shut down. That would require the removal of the ink loader, ( where you add the ink sticks) to access the print head / drum area. You can then gently detack the blade from the print head. Then run the cleaning cycle.

Posted on Nov 18, 2008

  • Serega Baranov
    Serega Baranov May 05, 2014

    I cleaned the printer on the left side of the yellow ink, but after restarting it again flowed. with which it is associated?

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Xerox phaser 8500 error 19003.48:33702


19.003:48 is the error code 33702 is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.

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Xerox phaser 8500dn error message 19,003.48:133950


This is an electronics problem. The voltages are 20% off from expected values.

Try running the machine plugged directly into the wall, with no other equipment on the same circuit. This is how you should run this printer, whether this solves the problem or not.

Of course you may have bad parts, such as the Wave Amp Board 960K21180 or the Electronics Module 137E14020

Whit
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Error code 09.036.44:38950


09,03x 35 = Cyan 36 = Magenta 37 = Yellow 38 = Black The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

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We have a phaser 8500dn error code 07,010,43:5027, please help


Hi
Your print head is not moving properly.
If the printer is not level, then ink seeps down the print head and get into the print head mechanism.
Check and clean this out.

May 07, 2009 | Xerox Phaser 8500DN Printer

1 Answer

Phaser 8500dn error code 13,266,44


You have either an intermittent Electronics module or a intermittent print head. Lowest cost new from Xerox is $750.
Phaser printers are expensive.

May 05, 2009 | Xerox Phaser 8500/DN Printer

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Xerox Phaser 8500DN printer error : 09,037.45:67244


09,03x

35 = Cyan
36 = Magenta
37 = Yellow
38 = Black


The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

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A couple things I would check that can cause this, all related to PC to Printer communication.
  1. Cable problem: Printing locally with a non-bidirectional printer cable from LPT1.
  2. Configuration Issue: Printing via IP and having designated in the device setup more trays then actually exist. For example, checking that you have a feeder when you have only the default tray.
  3. Resource Conflict: Printing via IP when another device is using the same IP.
  4. User Error: Having multiple copies of the same printer. i.e. 8500DN, and 8500DN(1) setting one up but having the other set as default.

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1) verify that the power is plugged into a known good power plug in the wall. make sure there is not a surge protector, extension cord connected to it.

2) disconnect any usb and/or ethernet cables.

3) reseat the ram

4) disconnect any optional accessories such as lower trays, hard drives, etc. to isolate any possible items taking down the printer.

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That is a black ink stick count failure.
It is not seeing the black ink stick.
See if a stick is broken or not in place. One may be twisted or just jammed.
Outside chance you would need an ink loader because the sensor is not detecting the ink
Check the black sticks see if you can clear it by moving them around or sliding them up and out and reloading.

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