My mp3 doesnt work. i try to turn it on and it does but then it goes white(the whole screen)and then it restarts.and i can't even here my music. and it is not on hold. i've tried to take the battery out and back in but it doesnt work. if u kan solve my problem please help me.
thank you
Hmmmmm, I would go to the SanDisk website and download their latest firmware updates. You'll need to be hooked up to your PC for it to update the player.
Otherwise it sounds like you have a lemon!
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This can happen when there is two problems.. One the computer might have been affected by virus.. Or the other thing might be the OS corrupted.. Try to get into safe mode and check if the system is working fine.. If it works well there try to do a system restore to a place wr it was working well.. If in safe mode also it doesnt work well then go ahead and reinstall the OS...
Very likely your firmware is corrupt. The only solution at this point would probably, and I say that b/c this is troublshooting in a posting forum, be to reformat the device. After that, the firmware would need to be reloaded. Hopefully you have backed up your vids , pics and music.
You can try to reset the device by pressing the power button for about
15 to 20 seconds..if that doesnt work I would recommend you to go to
the sandisk
site to update the firmware on your device or you can contact sandisk
to they can help you with updating the firmware on your device..Please
follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
try doing this and let me know if it goes into recovery mode 1. with mp3 off slide the hold button to on so it locks 2.hold down record button on left hand side and keep held down 3. whilst holding record turn mp3 on still hold down record it should now be in recovery mode if your mp3 player gets this far then it can be fixed. Once in recovery mode goto sandisk site and you need to goto downloads and download latest firmware for your make and model once downloaded it will talk you through how to istall this onto your mp3 player if you have any problems let me know ok
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