Can you help, I am getting the complete runaround from Walmart, this no longer works, I'm within the 1 year warranty but over Walmart's return policy. Found out manufacturer no longer in business and just read your post on how it went out of business in Nov 07 and that Walmart will exchange. All I keep getting told is that it is not there problem, rang Walmart Corp, to just be passed to store manager and then when I wasn't happy with that was given district manager's office but they will not take responsibilty. Thank you
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Durabrand products are exclusive to walmart and made for their stores. Unfortunately parts replacement isn't what it should be. The only way to get an exact replacement battery is to go through the information provided in your manual or on your warranty card.
Firstly, thanks to Bubbabear64 for clarifying the Durabrand production fiasco and for his suggestions. After trying the 1 -800 number on the back of the DVD player (which is out of order as the company is defunct), I called 1-800-925-6278, a Walmart Corporate number. My concern was recorded and that same evening, I received a phone call from the GM of the Walmart where I had purchased the DVD player. He was more than willing to rectify this problem and without hesitation offered me a full refund of the purchase price. He was pleasant and made sure I was satisfied. In retrospect, I don't think it is necessary to phone the Walmart headquarters as I did. I'm sure every Walmart manager is aware of this problem with Durabrand and will offer a refund in lieu of the non-existent manufacturer's one year warranty. Certainly, Walmart should have been more forthcoming in dealing with a problem they knew existed long before the consumer did. However, my advice is to call the GM of your Walmart first and give him or her a chance to help you. They do want to keep your business!
from small electronics companies and puts it under the Durabrand name.
Very Sneaky. The company that makes the DVD player is called Lenoxx.
There website is www.lenoxx.com. Here is the rest of their contact
info. Customer Service Evergo Corp. 35 Brunswick Ave. Edison, NJ 08817
Tel : (800) 315-5885 Hours: Mon-Thurs 8:00 am - 5:00 pm EST
Fridays 8:00 am - 1:45 pm EST Customer Service Email: Evergo@att.net
I need a new ac adapter and I sent an email to firstname.lastname@example.org which is the customer service for the company that makes the PDV-709 dvd player. They responded within 1 day and gave me the instructions as to how to order one from them and the price ($20) etc. They require a money order sent to the address below. Lenoxx Customer Service Lenoxx Electronics 35 Brunswick Ave Edison, NJ 08817