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First do not use cartrigde compatible or refill because you clogged the print head,is verry sensitive.If you try to clean the print head and nothing you need to replace the print head is the only solution,after replace the print head you print all the colors.
NOTE!!! After you replace the print head use only original cartridge brother !!!!
yes you have to print out a alinement sheet then put it in the scanner and scan then follow the directions to aline the print cartrigde once it is alined you ready to go. and you have to do this each time you replace the cartridges.
microsoft logo is in colour and so its printing while everything else on test page is black so its not printing.
the problem is common.you need to do automatic deep cleaning for the ink flow to start once you install new cartridges.go to printer maintanance option and click the option deep cleaning .it will pull out the ink in printer head and it will start working.sometimes also requires cleaning twice.
thanks and do not forget to accept the solution.
Did you remove the protective blue tape from the cartridge bottom, if please clean the cartridge Take a warm, damp paper towel or napkin and gently clean the bottom of the car where ink comes repeat the same process with dry paper towel and try to print , if you still have the problem you can contact lexmark and get the cart replaced with a new one as the cart comes with 6 months warranty.......
I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.