Question about HP LaserJet 4100 Printer

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HP Laserjet 4100 series , paper jam output tray.( on top of the printer ). The roller under the topcover is turning the wrong way. The paper can't get out of the printer, and jams between the upper roller and the fuser. Strange problem , when i let the paper out treu the back cover ,its oke. The gears seams to be oke. thanks Bas

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  • Anonymous Apr 11, 2009

    paper jam

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Hi F_bulsara,
First thing to try is to flip the paper over in the input tray. There are 2 sides to paper. One side may curl a bit too much due to heat of the fuser and get caught near the output rollers.

Unless the Output Assembly was assembled wrong, it is impossible for the rollers to turn the wrong way. The gear in the fuser drives the output assembly. The top rollers are rolling out.
If the rollers are not rolling, then one of the gears must be broken or missing. The output rolllers might need cleaning.

Next check the fuser unit. Disconnect power to printer and turn printer round. Remove the back output tray and the two small covers (left and right). Undo the 2 screws that hold the fuser in place. Pull the fuser out. Check the gears on side of the fuser. A broken gear in the fuser could cause this problem.

S88

Posted on Dec 18, 2008

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Please rate my response.
Thanks
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