Every time I go to print the stop printer indicator comes up. I have checked all connections and paper feeds in printer. I think it may be involved with the driver or other contact with my computer (e-Mac). I don't know where to look. I went to the utility but it won't come up for me to use it. My other computers can print with this printer. My computer works fine except for this particular problem.
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Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.
Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now
If that does not work then follow the next step.
Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.
i have this printer, what you have to do is when you power it up, wait and listen until the printer grabs the paper to do the test print, then quickly press the CANCEL button once, the paper will pass through the printer but not print, then just put the paper back in the feed tray and start your day with a smile. The cancel button is on the left hand side underneath the power button. The printer prints a test page when you change ink cartridge as well by the way.
Check the gear on the left side of your printer where the disk encoder strip is attach,the gear is not holding the metal shaft your need to replace that gear. The problem is in the inner hole where the shafting is attached.
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
Try cleaning your printer and its rubber rollers. Also make sure there is no object stuck inside the printer that prevents the printer from loading the paper smoothly. may be you have no other problem.