Question about Creative Labs Zen Touch MP3 Player

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On button light is on but unit is not working at all

I have a creative Zen touch MP3 player which has worked great for about 18 months. However I turned it on and the on button light on the side is illuminated however the unit is not working. I have tried charging it but no message appears and I have tried connecting it to the computer, but it is not recognised as being connected. Can anyone help?

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This is ridiculous. I had the same problem and followed the steps for soap water treatment - I even used a leading brand soap! and now it won't do anything at all. To make matters worse, all of the other electrical appliances in my house stopped working as well.

Posted on Apr 27, 2007


Take your phone and put it in to soap whater for 30 seconds.Then take it out and plug in the chager and it will be good as new!

Posted on Dec 31, 2006


This happened to me and I mildly freaked out. Plug the Zen into the "mains adapter" (charger) and push the restart button with a paperclip or something like that. You won't lose your music or anything.

Posted on Dec 31, 2006

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Posted on Jan 02, 2017

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