Question about Dynex DX-E401 Router
I have a DYNEX router, model no. DX-E401. I have recently moved and changed my cable service to Grande communications. The modem is in the master bedroom and I am trying to get my son's xbox live to work in his bedroom. I have a long internet cable that runs from my bedroom to his. When I unplug the modem and plug it into the router and the router into the modem I loose internet connection. I have called Grande and they told me that I need tech support from DYNEX.
Can anyone help, PLEASE.
Ok, lets test the first obvious things. keep in mind that i'm not trying to be insulting at all. i don't know if my words may come across that way, but that is not my intent.
have you unplugged both the modem AND the router, connected them, THEN powered them on? the modem in particular may need to be unplugged for a time varying from 10 seconds to 60 seconds.
is the cable good? try using this cable to connect your modem to the computer. try using another (even if shorter) known-to-work cable to make this connection.
if the long cable fails, and the short one works, then that is likely our problem. if they both work great, we keep looking.
please let me know how these tests help you.
Posted on Nov 22, 2008
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Posted on Jan 02, 2017
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