Question about Dynex DX-E401 Router

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I have switehed to Grande Cable and my router will not work

I have a DYNEX router, model no. DX-E401. I have recently moved and changed my cable service to Grande communications. The modem is in the master bedroom and I am trying to get my son's xbox live to work in his bedroom. I have a long internet cable that runs from my bedroom to his. When I unplug the modem and plug it into the router and the router into the modem I loose internet connection. I have called Grande and they told me that I need tech support from DYNEX.

Can anyone help, PLEASE.

Thanks,
Betty

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Ok, lets test the first obvious things. keep in mind that i'm not trying to be insulting at all. i don't know if my words may come across that way, but that is not my intent.

have you unplugged both the modem AND the router, connected them, THEN powered them on? the modem in particular may need to be unplugged for a time varying from 10 seconds to 60 seconds.

is the cable good? try using this cable to connect your modem to the computer. try using another (even if shorter) known-to-work cable to make this connection.

if the long cable fails, and the short one works, then that is likely our problem. if they both work great, we keep looking.

please let me know how these tests help you.

Posted on Nov 22, 2008

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Posted on Jan 02, 2017

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The best thing to do in this case is to reset the unit and then login with the "Default" login and password, once "in" the router then one can re-do the password etc all again.
Below is your manual, all is explained in there.
http://www.retrevo.com/support/Dynex-DX-E401-Routers-manual/id/8352ag821/t/2/

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http://dynexproducts.com/cms/documents/DX-E401%20User%20Guide.pdf

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Here is the manual, and it states that to get into the router you use admin as the user name and password is blank. I would suggest that you reset the router. The reset button is on the back next to the power connector. Use a paper clip and push the reset button in for about 30 seconds till the lights flash. Then you should be able to log into the setup page and set it up .
http://www.dynexproducts.com/skins/skin_1/Topics/Documents/DX-E401_Installation%20Guide.pdf

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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Look under basic setup page.

Please remember to rate all Techs who assist you for free :) Good luck, Joe

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1 Answer

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Verify your router is connected to a standard grounded outlet. Check that the Internet cable is connected to the WAN port on your router, and check the WAN light on the front of your router is illuminated. Check that the LAN lights are on.
Power cycle your router by unplugging the DSL/Cable Modem from the power, then unplug the router and power off your computers. Then, plug in the DSL/Cable Modem to the wall and wait until all the lights are on and none of them are blinking. Power on the DX-E401 router and wait until all the lights are on. Now, power on one computer and verify the Internet connection.
You can verify your router is working properly by sending an echo request to it and verifying the response you get.
If you are a Windows user go to Start, select the Run option and in the dialog box type in CMD. Once there, type in ping 192.168.0.1 and you should get 0% loss as a response.
If these do not help, the router is likely to have malfunctioned, requiring repair or replacement.

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you just need to connect your ps3 to one of the ethernet ports of your dynex router and you will be able to share internet connection with your boyfriend

Jul 04, 2008 | Dynex DX-E401 Router

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Software



http://www.dynexproducts.com/t-customer_support.aspx

Enter DX-E401 into Search and Click GO

Click this link under Product Matches
Dynex 4 Port Ethernet Broadband Router

You now have links to manuals, firmware and FAQs.

There is firmware that can be uploaded to the router and the FAQ and Manuals will explain the configuration process

Dec 16, 2007 | Dynex DX-E401 Router

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