Question about Dynex DX-E401 Router

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I have switched to Grande Cable and my router will not work

I am trying to get my son's xbox live in his bedroom to work. My computer in the masterbed room has a DYNEX E401 router, when I plug my internet connection into the router and the router into my modem (this is a wired connection) I loose internet connection. I have a long internet cable that runs from my bedroom to my son's.

Please advise.

Thanks,
Betty Friedell

Posted by on

  • IOwnADynex May 11, 2010

    Im not sure i understand completly.



    But have you tried power cycling?

    (shutting off the router for 10 seconds then plugging it in, do the same with modem if needed)



    I see you had this problem on nov 18th so im sure you fixed it by now. but who knows?

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SOURCE: I have switehed to Grande Cable and my router will not work

ok, lets test the first obvious things. keep in mind that i'm not trying to be insulting at all. i don't know if my words may come across that way, but that is not my intent.

have you unplugged both the modem AND the router, connected them, THEN powered them on? the modem in particular may need to be unplugged for a time varying from 10 seconds to 60 seconds.

is the cable good? try using this cable to connect your modem to the computer. try using another (even if shorter) known-to-work cable to make this connection.

if the long cable fails, and the short one works, then that is likely our problem. if they both work great, we keep looking.

please let me know how these tests help you.

Posted on Nov 22, 2008

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ok, lets test the first obvious things. keep in mind that i'm not trying to be insulting at all. i don't know if my words may come across that way, but that is not my intent.

have you unplugged both the modem AND the router, connected them, THEN powered them on? the modem in particular may need to be unplugged for a time varying from 10 seconds to 60 seconds.

is the cable good? try using this cable to connect your modem to the computer. try using another (even if shorter) known-to-work cable to make this connection.

if the long cable fails, and the short one works, then that is likely our problem. if they both work great, we keep looking.

please let me know how these tests help you.

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Browse to the router's setup page and in Basic setup you will see MTU, change it from auto or default to 1500.

setup page address is 192.168.2.1,

Look under basic setup page.

Please remember to rate all Techs who assist you for free :) Good luck, Joe

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