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Un wanted program installed on computer cannot uninstall

My daughter opened an attachment in a e-mail and it downloaded internet antivirus pro on my computer. i looked in add/remove and its not there there is a icon on desk top but it is only for install i cannot find any where to uninstall and i went to the home page of this program and they want to sell me a 90 dollar program. how do i uninstall it keeps kicking me out of everything.

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  • 18 Answers

Hi StinkyRose,

It would appear from your description that you've been infected by a nasty piece of malware. Not a virus as such, but rather irratating. There is a tried and tested method for removing this, but it does take a long time (1-2 hours for an IT pro) and a lot of knowledge.

The first step os to obtain a series of anti spyware programs. Only download these from trusted sources.
Spybot - http://www.spybot.com/en/index.html
MalwareBytes - http://www.malwarebytes.org/
Super Anti Spyware - http://www.superantispyware.com/

Using these 3 programs one after the other should eliminate the spyware. You may have to boot up into safe mode in order to run these programs successfully.

Don't be alarmed if the "antiVirus" program is not removed first time as it is a really nasty one (sorry) but do persist. I can't really go into the depths of how to run each program as that will take me several hours of explaination! but the websites do have good instructions on how to use them. You will want to do a full scan though each time.

I know there's lots of 'remove your spyware free here' tools out there, but go for those I've listed above first. I have removed many of these antiVirus programs using just the first 2, but the 3rd is a good safety net to use too.

Hope this helps you out Stinky, but sorry to be the bearer of bad news. Be prepared for a long session scanning...

David

Posted on Nov 18, 2008

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Delete any new programs that you have downloaded.


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