Question about Dell A960 All-In-One InkJet Printer

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Printer failure when trying to print, error message 502

I have a dell a960 printer and when i try to print something it will give me a message that printer stalls with error message on printer saying it is a 502 code

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  • stalkygyp Nov 26, 2008

    Exactly the same error message - on and on and on!!

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Try cleaning the slider bar  upon which the ink cartridge slides abck and forth -- NOT THE TAPE- the slider bar assembly it self .. It worked for me .

Posted on Dec 02, 2008

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Hardware Error 0502


The problem is simple. The Shiny Silver bar that your Print Cartridges glide back and forth on is the PROBLEM!!! When the motor that moves the cartridges left and right HAVE TOO MUCH RESISTANCE, YOU GET THE HARDWARE ERROR: 502. How I fixed it is simple. Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the shaft!! After I did this, I could use my DelL A960 as if it were BRAND NEW!!! Hope this helps some one out there, as I had to figure it out myself!! Take care.
Rob
Please rate.

Mar 04, 2011 | Dell A960 All-In-One InkJet Printer

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Dell a960 printer error message 0502, clunking sound when I turn it on.


Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.


Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now

If that does not work then follow the next step.


Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.

Jun 14, 2010 | Dell A960 All-In-One InkJet Printer

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I keep getting Hardware Error 502 (printer stalled) when I try to copy a page or to print direct from the computer. I followed the instructions for a "fix" but still doesn't work


Hi there
Not know what Instructions you had before but got a sit for you to look at.
Click on link it will take you there to your error 502.


http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=45A49F4D2A17494E8F4B63951C8A1237&doclang=en&cs=

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 15, 2010 | Dell A960 All-In-One InkJet Printer

1 Answer

A940 printer stalls and gives a hardware message


This is a usual problem whit this model of printer, i had been thru this three times already.
In my case, the printer stops completely halfway printing and shows "Hardware error 502", i found that is because the optical sensor strip is dirty, first you should try to clean it with out removing it form the printer, to do this you should:

(The optical sensor strip its an nearly transparent plastic strip behind the print head, if you look closely it has very thin lines painted on it, this is used by the printer to measure the movement of the print head)

1- Print something to case the hardware error and shut it down immediately
2- Disconect the printer
3- Lift the scaner part of if, as you do when adding ink.
4- Look where the print head (the ink cartiges) is, this is where the stain is
5- Get the print head out of the way (just slide it left or right)
5- Use a soft cloth with little water to try to clean it, if it doesn't work try isoplopile alcohol because sometimes the stain is ink and is very hard to remove
6- Try print again and repeat as necesary

if you can't clean it this way you must remove the strip and clean it.

(You must have plenty of time and patience to try this, or you can dissasembly the printer entirely if you want to re lubricate or something)

1- Move the printer head all the way left, and with some pointy object pull the metallic wire holding the the strip at the right edge (flashlight very usefull), it's marked with and "D", remember that.

2- Move the printer head to the right and remove the plastic strip (this side is very easy), it's marked with an inverted "F" (it's on the other side) and an arrow indicating the up direction

3- Inspect how dirty is the strip and clean it the way you want (not so aggresively, the strip hasn't the fault)

4- Put again the left side of the strip and make it pass behind the print head

5- Move the print head to the left

6- Put the right side of the strip whatever you can, this is a very tedious process because the reduced space available, remember to keep the left side in place, because it's impossible to put the right side first.

7- Re connect and power on your printer, if it immediately gives hardware error 502, the strip is misplaced, move it a little up, down, backward an forward trying to get in place and try again, or consult the respective solution en this website.

8- If you can turn on the printer it should print now, try it, if it works, Congrats!

Sorry for my bad english

Feb 14, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

5yr old Dell A960


I have a dell printer A960 with a hardware error: 0502.I have done all the troubleshooting, still the same problem.

Feb 09, 2009 | Dell A960 All-In-One InkJet Printer

1 Answer

Printer error 502


Shut down the printer, check whether the printer has peripheral devices such as a stabilizing power supply, and disconnect them.After five minutes, restart the printer to see whether the fault corrects itself. If the fault persists, the heating component may be faulty and the printer will need to be repaired.

Thanks for using FixYa.

Jan 26, 2009 | HP OfficeJet 4255 All-In-One InkJet...

1 Answer

Cartridge error: 50C and Hardward Error: 502


The "clear tape" that you are playing with is called the "encoder strip." A barcode is etched on it that tells the printer carriage where it is. If you clean this carefully (google encoder strip for best methods) you may be able to get rid of 502 error for a while.

Not sure about 50c.

Jan 23, 2009 | Dell A960 All-In-One InkJet Printer

1 Answer

Dell A960 printing blank pages


I just sprayed windex on bottom of cartridge several times and wiped with paper towel until dark streak of black appeared. Then I dried off cartridge and replaced. It works now. Must have been clogged.

Nov 18, 2008 | Dell A960 All-In-One InkJet Printer

1 Answer

A960 printer noise


Turn the printer upside down and see if anything falls out. Look inside as well. Maybe something is askew in there. Go the the manufacturer's website to their Support section. Email them or do a live chat. I just typed "hardware eror 502" and found a lot of answers. You might even type the manufacturer's name with just "hardware error".

Jul 19, 2008 | Dell A960 All-In-One InkJet Printer

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