Question about Dell 3100cn Laser Printer

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Error message, ''close BTR cover'' for Dell 3100cn

Spoke with a dell rep. who after extensive checks, diagnosed problem as printer possibly needing a new fuse, cost of 11.95. But to send a guy out to do the work would be $250.00. Is there a way to obtain parts and find a local person to do the work?

We are located in Park Ridge, NJ 07656

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  • Masterdragon Nov 24, 2008

    My printer is saying the same thing.


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The BTR cover is covered the fuser. If you open the rear door, it is located at the upper part, behind the metallic rod. The problem is the cover is installed unproperly: Its metal piece is not touched against the metal piece of the machine, so the machine does not "smell" the BTR cover.

Posted on Jan 24, 2009

  • grouchypc Aug 13, 2011

    What metal piece is not touching against the metal piece of the machine? I realise this post is quite old but it is still relevant.

  • tranhoaithu Aug 13, 2011

    I put it for recycling a long time. However, I remembert it is a thin metallic piece shined (no colored).
    Usually, any problem such as "door not open, cover not open, BTR not open) are coming from the bad sensor. I am working with almost printers like HP, DELL, Canon, Brother, I found same problem with sensor.
    Pls read your manual or part schema to identify it.


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