Question about Dell 3100cn Laser Printer

1 Answer

Error message, ''close BTR cover'' for Dell 3100cn

Spoke with a dell rep. who after extensive checks, diagnosed problem as printer possibly needing a new fuse, cost of 11.95. But to send a guy out to do the work would be $250.00. Is there a way to obtain parts and find a local person to do the work?

We are located in Park Ridge, NJ 07656

Posted by on

  • Masterdragon Nov 24, 2008

    My printer is saying the same thing.



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 4 Answers

The BTR cover is covered the fuser. If you open the rear door, it is located at the upper part, behind the metallic rod. The problem is the cover is installed unproperly: Its metal piece is not touched against the metal piece of the machine, so the machine does not "smell" the BTR cover.

Posted on Jan 24, 2009

  • grouchypc Aug 13, 2011

    What metal piece is not touching against the metal piece of the machine? I realise this post is quite old but it is still relevant.

  • tranhoaithu Aug 13, 2011

    I put it for recycling a long time. However, I remembert it is a thin metallic piece shined (no colored).
    Usually, any problem such as "door not open, cover not open, BTR not open) are coming from the bad sensor. I am working with almost printers like HP, DELL, Canon, Brother, I found same problem with sensor.
    Pls read your manual or part schema to identify it.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Broken plastic opener handle just above micrometer dial

I'm sorry to hear about the problem you are having with your AccuGreen spreader. Sometimes we have replacement parts for our spreaders. Please give Scotts a call at 1-800-543-8873 at your earliest convenience to check part availability. Hilary @Scotts

Jul 07, 2011 | Scotts 73730 AccuGreen 3000 Deluxe Drop...

1 Answer

My internet service (provided by Time Warner Cable) is no longer working. I have been using this provided for 6 months no and have not had connection issues like this in the past. When I spoke to a TWC rep...

I've never heard of a driver expiring. Maybe it's missing or has been uninstall-ed - check your device manager for the 'network adapter' to check its' status. You need the network adapter to connect to the Internet.

Jan 31, 2011 | Dell Computers & Internet

2 Answers

Need universal remote code for Sylvania TV

Open the battery compartment of the controler and take the batteries out and there should be a phone number there you can call.If it isn't there go on line and find the remote codes you are looking for.

Oct 23, 2009 | Televison & Video

2 Answers


Here's a video that shows how to fix a jam on this printer.

Jul 06, 2009 | HP Officejet J4680 InkJet Printer

1 Answer

Need router number

i can only help with #3, a good printer for imac under $100 is any of the hp photosmart line

Dec 01, 2008 | Dell Inkjet 720 Printer

6 Answers


If you have a Mini that was buit pre 2006 i.e. a first gen Mini then your new steering wheel will not fit, you need to buy a 1st gen Mini 3 spoke steering wheel.

Akso, for issues regarding the airbag light DO NOT pay the dealer silly amounts of money to solve the problem. Please visit the following thread

Jul 10, 2008 | 2003 Mini Cooper

2 Answers

Need to install HPPhotosmart printer to my laptop run with Window Vista


Most of you guys are having issues regarding installing the SOftware using the CD or even using the Downloaded software from the website. With this, I would like to make sure that i understood all your concerns so that I will know where to start with the possible solution. Could YOu Please give me guys the Exact Error MEssage that you encountered when trying to install the Software? Or what really happens and what percentage did it stopped?

The informations that you are going to provider me would give much help.

Thank you so much.


Feb 18, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Service error 5100

may be the driver are not installed correctly ... just try reinstalling the drivers ... and make a check that you have inserted the ink cartilage or not ...
if not insert it and then give try ... it may work ..

if problem persists then call the service rep ...

Feb 07, 2008 | Office Equipment & Supplies

Not finding what you are looking for?
Dell 3100cn Laser Printer Logo

510 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts


Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

74473 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides