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When we turn the laptop on, it goes to startup screen and then gets stuck in a cycle/loop of loading (including which startup mode you want)

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Most likey a Windows fill of some sort is corrupted. The best solution would be to just reformat the computer and lose all data.

Alternatively you could use a Linux Live CD to boot from the CD-ROM and access the hard-drive to perhaps save any documents. If you don't know how to do this yourself I'd recommend carrying it to a facility that is fluent in computer support. Try a local college's IT Department.

Posted on Nov 19, 2008

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