Question about Dell 924 All-in-One InkJet Printer

1 Answer

Full black ink cartridge - but says there is no black ink

We have installed a new black ink cartridge and it worked for a while until my grandbaby put 2 Barbie doll shoes down in the cartridge area. After removing the shoes - which really didn't seem to be jamming anything, our black ink will not come out. It comes out if I run an alignment page, but not when just printing. Any suggestions? we like this printer but now it only prints in like a reddish/orange color even though our black ink is full. Thanks for any help you can give me!

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  • Anonymous Apr 25, 2009

    i just installed both new ink cartridges and the low ink light still flashes. How do I eliminate this light from flashing

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To run a nozzle clean, perform the following steps:

  1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
  2. Verify that the paper support (input tray) has clean, plain white paper loaded.
  3. Press the Menu button.
  4. Press the Down button until Mode: Maintenance appears on the LCD screen.
  5. Press the Menu button.
    The Dell 924 Maintenance Menu appears on the LCD screen.
  6. Press the Down button until Clean Cartridges appears on the LCD screen.
  7. Press the Start button.
    The AIO 924 prints the cleaning page. This process cleans the ink cartridges and resolves many print quality issues.

Wicking the cartridges and cleaning the contacts on the back of the cartridge should be performed if the nozzle clean was performed and the quality was not satisfactory.
Wicking the Cartridge
  1. Ensure the printer is powered on.
  2. Lift the scanner unit.
  3. Open the cartridge latches and remove the cartridges from the carrier
  4. Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back

Cleaning the Contacts
  1. Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
  2. Using a clean dry cloth, wipe the contacts in the direction, so that no dust or other contaminants are visible.
  3. Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
  4. Replace the cartridges in the carrier and close the scanner unit.
  5. Print the document again.
  6. If the print quality does not improve, repeat the steps for cleaning the nozzles and contacts up to two more times as needed.
Verify the Ink Cartridges Are Installed in the Proper Slot
  1. Remove the ink cartridges from the printer.
  2. Read the label on the side of both cartridges to identify which is color and which is black.
  3. Install the black cartridge in the slot on the left and the color cartridge in the slot on the right
  4. Close the ink cartridge lids and make sure they lock in place.
I hope it helps!!!


Posted on Dec 02, 2008

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1. Make sure that the power is turned on.

2. Open the Front Cover.
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3. Remove the empty FINE Cartridge.
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g0072258_tcm13-714549.png

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g0072259_tcm13-714550.png

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An ink cartridge may be incorrectly installed. Follow thesesteps to make sure the cartridges are correctly installed:
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Hold the cartridge by the colored top or black areas only. Do not touch the copper area.
2. Press the Access Cartridge button on the control panel.
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3. Open the control panel and cartridge compartment cover (it will click and remain open).
4. Pull the cartridge toward you and remove it.
3 To load the cartridge insert the cartridge as shown below. When the cartridge is pushed to the back of the cartridge carrier, push the top of the cartridge until it clicks into place.
If the cartridge moves loosely in the carrier, it has not clicked into place. Repeat this step.
5. Close the cartridge compartment cover and control panel.
6. Press Start/Enter.
7. Press 1 for new cartridge, or 2 for the old one.
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Lift the scanner cover from the right-hand side of the MFC until
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If one or more ink cartridges are empty, for example Black, the
LCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the ink
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Open the new ink cartridge bag for the color shown on the LCD,
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Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridge
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Lift the scanner cover to release the lock. Gently push the
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If you wait until Ink Empty message is displayed on the LCD,
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Lets do it this way. Follow these steps again carefully and try to install the Ink.

Introduction
Follow the instructions below to replace the ink cartridges.
Replacing the ink cartridges
1. Verify that the unit is on.
2. Open the ink cartridge door.
3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.

1 - Ink cartridge latch for the black ink cartridge
2 - Ink cartridge latches for the color ink cartridges
NOTE: The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
4. Pull the ink cartridge toward you out of its slot to remove it.

5. Remove the new ink cartridge from its packaging.
6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
NOTE: Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted.

7. Press down on the gray latch until it clicks into place.

8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
9. Close the ink cartridge door. Print a test page.
If after doing this it does'nt work, then i will ask you to unplug the printer cable from the computer and uninstall the printer driver/Software completely.
Shut down your computer and restart it.
Re-install the printer driver/software from the start as you did when you bought it.
Good luck

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Installing new ink (all four)


Hi-

Follow the steps below to replace one or more ink cartridges that are low on ink, expended, or too old:

1. Turn on the printer.

If you're replacing a cartridge before you see a message on the LCD display screen, press Setup, select Maintenance, and press OK. Then select Change Ink Cartridge and press OK.

2. Open the scanner.

3. Open the cartridge cover.

4. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it.

5. Before opening the new cartridge package, shake it four or five times. (Do not shake a cartridge after opening the package; ink may leak.)

6. Remove the cartridge from the package, but be careful not to touch the green chip on the cartridge.

7. Remove the yellow tape from the bottom of the cartridge.

CAUTION:
Do not remove any other labels or seals, or ink will leak.

8. Insert the new cartridge into the holder and push it down until it clicks into place.

9. Once you replace all the necessary cartridges, close the cartridge cover and push it down until it clicks into place.

10. Close the scanner.

11. Press OK to begin charging the ink. This takes about 2 minutes.


Pls rate solution if it helps. Thanks!

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