It was working fine then we ran out of tickets and changed to a new roll, now when we try and print the paper feeds but does not print and we get an error message supply problems, any idea what we can do?
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Seagull would likely have to provide the real help here, but it sounds like your Seagull drivers are not using the correct supply setting. If the supplies have a black mark on the back of the liner, then set your driver up as black mark. If they ONLY have a small gap between the labels, then set it up as die cut. If it has a die cut and a black mark, set them up as black mark.
It is also possible that your sensor is dirty, damaged, or covered up so that the printer cannot see the supplies. If you're not using Monarch/Paxar/Avery Dennison supplies, then the index mark (die cut or black mark) may not be to the printer's specification and it just doesn't know when to start and stop on a label.
101 : The format referenced by batch isn't in memory. (Try rebooting printer or closing/opening software) 005: Supply width is invalid. (Check your format data)
You have a bad printhead. Shut off the printer and as it reboots check out the display. It'll probably flash "765 printhead error" as it boots up. The printhead needs to be replaced.
check the alignment of the sensor.
If continuous, make sure dip switches are set to continuous.
There are particular settings for a die sut, and continuous label
Warren
one side of the paper will be sensitive to heat and the other side won't be. If it is thermal paper run a pen without the actual ink part sticking out of the pen or use a key from your key ring in your pocket over the paper the friction should leave marks on the thermal side of the paper.
you may have the paper in with the non thermal side facing the heat printing part of the paper. Or you have the wrong paper.
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