If you replaced the fuser roller, check for a little sensor flag that is right there as the paper exits. You may have misaligned it. It's easy to move out of place. Also make sure that you didn't disconnect any of those little plastic connectors.
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When you say "release it from around the roller", do you mean that the page looks like it is wrapped around the roller? If so then the fuser will possibly need replaced. Depending on how skilled you are you could try removing the fuser and disassembling it to remove the paper but it may not be possible. if you decide to try be careful not to tear the "roller". It is actually a fixing film, a thin mylar type product with a nonstick surface. It is easy to damage it and then you would have to replace the fuser for sure.
paper jam is a main issue in printer when you clear the paper jam normally a tiny piece of paper falls into the printer and the printer get stuck again to clear the printer of tiny piece remove the toner and use a light blower and blow away the piece of paper this should be done only after removing the power and the usb from the printer after cleaning connect the power and the usb and restart your computer
An overheated fuser is one of the most common causes of a paper jam. When large loads of print jobs are pushed through a printer, the fuser slowly starts to warm up. As the fuser warms up, the heat causes the corners of the printer paper to bend. The hotter the fuser gets, the more the paper bends. Eventually the paper bends so much that it causes the paper to get stuck in the fuser, causing a jam.
If you cannot find any other reason for a continuous printer jam, the problem may be the roller. A cracked roller can easily grab a piece of paper and get it caught. A glazed-over or dirty roller can also cause the paper to get caught on the roller and jam the printer. If the roller is cracked or glazed, you may need to call your print technician or replace the roller.
To clear this error:
Power the printer off and let it stand for at least 30 minutes to allow the fuser to cool.
Remove the coating roller from the top of the fuser unit to reveal the orange fuser rollers underneath.
Check to see if any paper/transparency has become wrapped around the fuser rollers or jammed in or above the fuser unit itself.
Since some paper jams can be very difficult to see with the fuser installed, remove the fuser and check for paper/transparency jams under the unit as well. A jam in that area can cause 993 errors.
If there is no media jam and the error remains after the printer is restarted, try replacing the Oil Coating Roller (OCR). The OCR comes with the black toner cartridge. (It can also be purchased separately. Click here to do so.)
If the error remains after the OCR has been replaced. If that does not help I would highly recommend taking it back to the place you bought it from