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Key pad is locked

I cannot unlock my number key pad. I forgot my password. I have not used my phone in a month. Do I need to take it to a tmobile store?

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You dont have to go to the store however the only way to quickly get you back into your phone is to do a hard button reset on your phone which will reset the entire phone and anything not saved will be erased. (no other way around it if its a pw that you forgot) Turn the phone first. press and hold the left and right soft keys on your keypad (soft keys have the - sign on it above your red end key and green send button) While holding these two buttons down press your power button for 1 second. Keep holding in on thos two buttons while your phone turns on until you see a black and white message on your screen that will basically tell you that your phone is about to be reset. Release the soft keys and press your green send button to initiate the reset

Posted on Nov 19, 2008

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Have you set your own specific lock code? the original lock codes for phones usually are things like "0000" and "1234" or they are the last 4 digits of your cell phone number. If you know you set your own specific password then try taking your battery out and resetting your phone by pushing the little button under where the battery was, out the battery back in place and when your phone starts up yous password might have reverted back to an manufacturer password like the ones listed above. If all else fails then yes take your phone in to t-mobile and they should be able to do a quick fix for you :) hope this helps

Posted on Nov 19, 2008

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