Question about Nortel T7316E 2-Line Corded Phone

1 Answer

Enabeling voicmail I cant access voicemail. I cant enter feature 981 or any 900 numbers it says "Inactive Feature" We closed one day and everything was fine. When we opened the next morning and we can't access voice mail or anything that has to do with voicemail. Can you help me?

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  • Anonymous Mar 18, 2014

    feature 981 is inactive, feature 983 is inactive

  • Anonymous Mar 24, 2014

    when trying to dial voicemail received inactive feature message

×

1 Answer

Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Posted on Nov 19, 2008

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2 Answers

Messaging is inactive on all lines after push functions button and enter 981


Hi. Inactive feature often means that there's a problem with your connection to the call pilot. Do you have lights on your call pilot? Did you assign a mailbox to the extension you're working on? Did you remember to connect the call pilot to a station port?

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Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
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1 Answer

Unable to access voicemail feature inactive


This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Mar 18, 2014 | Nortel Networks T7316E Telephone Platinum...

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Sounds like the voicemail either is disconnected from the phone system or has lost power to the voicemail.Open the cover to the voicemail and see if there are any lights on in the system.If so then disconnect the power tho the voicemail for about 30 seconds. the voicemail could take up to 10 minutes to fully reboot.

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Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

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1 Answer

Also trying to initialize voicemail, says Feature 983 inactive


Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?

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1 Answer

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This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

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1 Answer

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Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

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1 Answer

Voicemail


sounds like the voicemail is rebooting or was unpluged, make sure the call pilot is pluged in and the lights are on. i had a similar problem once and the power supply to the callpilot went bad. once i replaced it it came back up and worked fine.

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