Question about Nortel T7316E 2-Line Corded Phone

1 Answer

Enabeling voicmail I cant access voicemail. I cant enter feature 981 or any 900 numbers it says "Inactive Feature" We closed one day and everything was fine. When we opened the next morning and we can't access voice mail or anything that has to do with voicemail. Can you help me?

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  • Anonymous Mar 18, 2014

    feature 981 is inactive, feature 983 is inactive

  • Anonymous Mar 24, 2014

    when trying to dial voicemail received inactive feature message

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1 Answer

Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Posted on Nov 19, 2008

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2 Answers

Messaging is inactive on all lines after push functions button and enter 981


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Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
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1 Answer

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You issues is with voice mail though.
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Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

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sounds like the voicemail is rebooting or was unpluged, make sure the call pilot is pluged in and the lights are on. i had a similar problem once and the power supply to the callpilot went bad. once i replaced it it came back up and worked fine.

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