Question about HP OfficeJet J4580 All-In-One Laser Printer

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Scanning to email

Every time I try scan-to-email it tells me that I need to install an email program, but I have Windows Mail up and running. I even tried to make sure that windows mail is the default email program and re-installed the HP software and STILL no luck.  Not sure if its the wonderful Windows Vista or the almost equally terrible HP. There was a time HP was really good, but I am inclined, after recent issues with loads of their products, never to buy HP again!

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  • ilan531 Nov 22, 2008

    I don't have Outlook but I think the suggestion of trying another mail program is a good one - will try another mail program to see if it works!  I doubt that it has anything to do with the anti-virus. Thanks for your help.

  • ilan531 Nov 27, 2008

    It not on my own computer and I have not had a chance to try it yet, so will post when I have tried it.

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In this I would suggest you to use Microsoft Outlook Application as a Default email program, since it is easy to use, can be reinstall.

Backup and restore can be taken quite easily.

If you not wish to use this, then I would suggest you to ask the problem with more experienced Expert here at Fixya such as Ginko or EKSE.

http://www.fixya.com/users/ginko

http://www.fixya.com/users/ekse

Thanks,
Scott

Posted on Nov 20, 2008

  • 3 more comments 
  • Puneet Jain
    Puneet Jain Nov 20, 2008

    I would also suggest you to check for your Antivirus program since the email scanning most probably connected with them.

    After uninstallation of Antivirus you many not get this problem anymore. (But this is only my suggestion, the best you know what to do next)


  • Puneet Jain
    Puneet Jain Nov 22, 2008

    Ok, let me know after you go for Uninstall of Antivirus or if the use of another Email program make you comfortable in running everything ok.


    Please re-rate the solution atleast Helpful. It would be greatly appreciated 
    (as you had come to ask me problem and related to the problem I had advised you in easy n better way)


    Thanks,
    Scott

  • Puneet Jain
    Puneet Jain Nov 27, 2008

    Hello is the problem solved or not please post back so we can solve the problem.

    If it already solved then re-rate the solution.

    Thanks


  • Puneet Jain
    Puneet Jain Dec 03, 2008

    Please re-rate the solutin and come if have any doubts or problem still not solved..

    I would be more happy to assist you further.

  • Puneet Jain
    Puneet Jain Dec 25, 2008

    Ok, Please update me whenever you get time.


    Thanks
    Scott

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I am trying to figure out how to use my Brother MFC-8440 scanner. I would like to use it to scan documents to email out. When I go to Brother.com and look at the direction book, it doesn't have directions...


It is part of the Network User's Guide (section 10) and the Software User's Guide (section 3 for a PC using Windows, Section 8 for network scanning), not the User's Guide. The directions below are for XP and Win2K primarily. Slight changes may exist with other OS versions. (Full software is not available for Win7 so the buttons on the unit will not work. You will need to launch scans from the computer only. You can use Windows Paint or Fax and Scan without needing third party software. Then attach the file to an email either in the email software or by right clicking on the file and choosing Send to Mail Recipient.)

For either use, put the document face down on the glass or face up in the ADF.

If you use a directly connected computer, you need to set the destination for the Scan to E-mail in the Control Center (section 4-4 in the Software User's Guide). Open this program and make sure the correct machine is in the drop-down menu. This program needs to be running to hear the buttons being pressed. Click on E-mail to set which program will get the scanned document as an attachment for your e-mail. You can also set the resolution and type of attachment. If you do not want to use available file formats, you will need to scan in PaperPort (or other software) and then use that to attach the file to the e-mail. Then click Scan to launch the scan from the unit. Hit Set when ready to send.

If you have the unit set up on the network, then you can enter the LAN setup in the Front Panel (or a browser). Hit Menu 6 (and then the appropriate number for the next feature), such as TCP/IP, DHCP or Static IP (these are under 1), SMTP, POP3, Mail Address (Menu 6 2). Setup the Scan to email with Menu 6 7 1 for color and Menu 6 7 2 for black and white.

This automatically sends the item to the email server or PDF as either a PDF or JPEG. Then you need register the PC that will get the file to the unit, if you use scan to email (PC). (Your version of Windows will matter for exactly where the information is: Control Panel > Scanners and Cameras or Control Panel > Printers and Other Hardware > Scanners and Cameras.) Right click on the icon for the unit and select Properties to see the Network Properties box. Go through all of this set up including the Scan To Button. Then the Control Center will launch the e-mail program when it "hears" you press Scan, select Scan to Email, press Set, then choose PC and press Set again. (or select the destination PC which has e-mail access and press Set again). Scanning will start.

If you have set the POP3 and SMTP servers and the unit can directly access them, then you can scan to e-mail and enter the recipient address. Press Scan, select Scan to Email, press Set, choose Email Server and Press Set again. Adjust the scan quality as desired pressing Set at each step. Once you go through all of the layers, the LCD screen will prompt you for the recipient's email address. Then press Start.

I hope this helps.

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My canon lide 100 scanner will e mail scanned


The scan to e-mail uses your default mail product. As of June 2008, Outlook Express can not check a Hotmail account. If you have XP, Vista or Win7, you can download and install Windows Live Mail and use that instead. Since Hotmail is a Microsoft product, Live Mail should set up the account without a problem (both the incoming server and the out-going server); all you'll need to add is your full email address (name@hotmail.com) and password. Make your Hotmail account the default and Live Mail the default e-mail program and you should be good to go for sending e-mail via Hotmail.

If you want to continue with Outlook Express, there is no solution.

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(Live Mail will ask if you want it to be the default program when you first launch it after installing (in my experience all mail programs do this). If you relaunch Outlook Express, it will ask the same question and you will need to reset the default program for mail. This can be done either as each program asks or through the Control Panel, Programs, Default Programs)

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I can print and copy, but when I scan to PC /pdf/e-mail it will not do anything despite the little window showing what I am on. Toy is brand new and right software was installed from disc onto Compac desk...


You must associate that function, PDF, Mail, with the right program, also of course you must have the program installed too. Of course you can also get say adobe professional and this allows you to scan from Adobe. Or use Word and scan it in to that, and save it (print it) as a PDF, or get DoPDF, this will, "Print" any image to PDF. As for email, simply open your email, & scan whatever whatever you want, and "attach it" to the email, and browse to where it is and select it.

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2 Answers

How do i send a scan to someone else's email address-it automatically comes to my email address


In order to resolve the issue you have to configer the mail on your computer if you are using Windows Vista you have to configer the Windows Mail, if you are using XP then you have to configer either Outlook express or Microsoft Outlook. FOR VISTA OPERATION SYSTEM ================================== Step 1: Configure Windows Mail. http://windowshelp.microsoft.com/Windows/en-US/help/00e419ef-fee2-472c-ad02-b14331571a521033.mspx OR http://www.apluskb.com/scripts/How_do_I_configure_Windows_answer3578.html Note: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address. Step 2: Go to IE>Tools>Options>Programs>Email> Select Windows Mail Step 2: Set Windows Mail as the default e-mail program Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail. Click the Tools menu, and then click Options. Click Make Default next to This application is NOT the default Mail handler. If the Make Default button is not available, then Windows Mail is already set as your default e mail program. Step 3: Populating E-mail program as scan to destination Open HP solution center. Click on Settings. Go to E-mail Settings. In the E-mail settings box, select the e-mail program to Windows mail and click apply. Step 4: Change the Setting ?Scan to? in Solution Center Open HP Solution Center, if it is not already open: Windows VISTA: Click Windows Icon, click All Programs, point to HP, and then click HP Solution Center. HP Solution Center opens in a new window. In HP Solution Center, click Settings, and then click Scan to...Setup. The Front Panel Destination List Setup window opens. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button. The program moves to the Front Panel Destination list. Note: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window. 5. Check the functionality.

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Try running a free virus scan from an online provider other than Norton (Symantec). Kaspersky.com or TrendMicro.com both offer a great free online scan. I suggest this because it's kind of like getting a second opinion from a Dr. Also, some viruses contain rootkit technology which means they can "hide" from your installed antivirus program.
Do you use Spybot S&D? It is a free program, I recommend downloading and running a scan.
Make sure that when you run scans that you do not use your computer. You want to give priority to the scan, and do one at a time.
Change your email password. It sounds like your computer was hacked into or phishing. Did you click any link that took you to an obscure site? You should also make sure that your computer does not have a keylogger on it. Check the Add/Remove Programs list and make sure that everything there is a program you know of or Windows updates and hotfixes.
Hope this helps :)

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Google mail and search


To resolve virus issues, I would recommend using Avast Antivirus. It is free for home use, and after installation will allow you to run a boot-time scan that will take out any viruses before windows even loads. You can get the software at www.avast.com

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HP 4670 Scan to email: how to open Windows Live mail, not OE


Click the Show Menu button, and choose Options; if you see the traditional menus, go to Tools > Options. Both open the Options dialog: under the General tab, which should be selected by default, locate the bottom section, labeled "Default Messaging Program":

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img1d.gif Confirming your change of default email clientThe text has now changed to "This application is the default Mail handler".This is a bit misleading, because Windows Live Mail will not becomeyour default email application until you actually have clicked the Ok or Apply button to confirm the change in configuration.
img36wlm.jpgSoclick Ok (no need to Apply first), and Windows Live Mail's optiondialog will close, integrating your new option choices. It is that easyto make Windows Live Mail your default email program. (If Windows LiveMail was already your default email client, nothing will happen.)

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1 Answer

How to scan to email


dear customer,
these are some of the ways to do it.. hope its useful..
VistaScan - Scan to Email

VistaScan's direct email link requires either a MAPI (Microsoft Exchange compatible system) or VIM (Lotus cc:Mail system) messaging program - these are commonly used on corporate networks and aren't installed on normal consumer PCs - home and small business users can scan-to-email via PageManager or by attaching images as described below.

vsemailsetup.gif
VistaScan 3.1 scan-to-email preferences for the commercial MAPI and VIM messaging systems - to reduce the size of file attachments the JPEG file format is recommended.
MAPI programs include Microsoft Outlook 97 and 98 (which can also be used with normal Internet mail accounts) and the latest Netscape Messenger client.

Outlook 98 is a commercial software package (not included with Windows), with support for Internet mail systems, Exchange Server or Lotus cc:Mail messaging servers. outlook98.gif
VistaScan 3.1 application used with Microsoft Outlook 98 - scan-to-email is selected as the destination for the image When VistaScan is used with either a MAPI (Exchange) or VIM (ccMail) mail system it will detect the presence of the software via the Windows registry and automatically launch the client and a new message window, with the single file attached - the message must then be written and sent before the scanner driver can be used again.


Sending images to Email Clients using Presto PageManager 4.0

Presto PageManager is a useful way to capture and archive scans before sending them to another program (eg image editor, word processor) or to print. A few email programs can be linked with PageManager, allowing an image to be "dropped" on a Application Button to automatically open a new message with the scan attached. Microsoft Outlook 98, Netscape Messenger (aka Netscape Mail), Lotus cc:Mail and Eudora Pro 3.0 can all be added as email applications - Outlook Express, Compuserve and AOL cannot be directly linked (these are limitations of the mail programs, not of PageManager!).
pmoutlookbutts.gif comm46butt.gif OutLook Express cannot link with PageManager - a new email won't be opened when selected. PageManager adds an Outlook Express button automatically. Outlook 98 will correctly open a new email and attach the scan(s). PageManager won't setup Outlook 98 automatically, it needs to be Registered as a new application. Netscape Mail will correctly open a new mail with attached scans when selected. The Application Button is setup automatically by PageManager.
Preparing Files for Email Clients

As many Internet email programs do not support Exchange or cc:Mail, the two commercial mail systems integrated with UMAX software, you may have to prepare your scans: the images to be sent need to be saved on your hard disk in a suitable file format, ready to be "attached" to an email.

In general it is better to send as small a file as possible by email, as the image has to be transferred to the Internet over a relatively slow modem link - most users prefer a compressed file format such as JPEG (.jpg). This compresses your scan to a fraction of the original size, although it does slightly reduce the quality of the images.

There are three ways you can save your scans to disk:

1. If you use the VistaScan program (Start, Programs, VistaScan 3.x, VistaScan) you have several choices in the "Scan To" box (Advanced mode).

vsscantofile.gif
Click on the Floppy Disk icon - this will then use the settings in the VistaScan preferences:

vsscanfileprefs.gif
For emailing scans we recommend the JPEG format - check where the scans will be saved (which directory). File names are created automatically - scan1.jpg, scan2.jpg etc.

2. If you normally scan your images in to PageManager you can export them to your hard disk - right-click on the thumbnail view and choose 'Save As...':
pmsavepic.gif
Choose a file location and select the "Save as type" file format.

3. If you are aquiring the VistaScan driver via any other application (eg Adobe PhotoDeluxe) then you should have options to save the images and to change their formats - please refer to the instructions for each application for for further advice.


Attaching images to an Email

All email client programs will allow you to combine file atachments and your text in to a single message for sending - although there are small differences in the way attachments are encoded you normally only need to customise options if sending to someone with an Apple Mac, which supports slightly different graphics file formats. Below are instructions for attaching files in some of the more common email programs:


America OnLine (AOL) (3.0I)

In the Email menu choose Compose Email (Ctrl+E):
aol.gif
At any time while you write and address your email you can click on the Attach icon on the left of the window - this then lets you select the files to be sent.

Compuserve (CIS) (4.0)

In the Compuserve program choose "Create New Mail" from the Mail menu:
cis.gif
During writing and addressing your mail message you can click on the button "Attach File:" - this lets you browse your computer to select the scans to be sent. To make finding the files easier, change the "Files of type" setting to "Graphics Files". Once the files are selected Compuserve shows a second window of encoding options - the default (Binary) will be suitable for almost all emails.

Microsoft Outlook Express

Outlook Express is one of the most common Internet mail clients, and is included with many Windows 98 systems and on ISP disks - this basic mail program also lets you attach files to your emails. Click on the Compose Message button:
outlookexpress.gif
While writing your email message you can click on the paper clip icon (shown above) or choose "File Attachment..." from the Insert menu.

Netscape Mail / Netscape Messenger (Communicator 4.6)

The most recent version of Netscape Mail can be linked to PageManager or the VistaScan driver, however many users want to attach scans in the normal way - click the New Msg button to open a Composition window:
comm46.gif
While writing your email message click on the Attach button and choose File... - locate and select your scans.

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1 Answer

How to access my email


The first thing you want to try is removing e-mail scanning in TM.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and opt out of e-mail scanning when the option
arises.


Regards

May 27, 2008 | Compaq Presario S6300NX PC Desktop

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