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I remove viruses for a living and I wanted to share the ways that I remove and protect a PC from future infections.
I have learned that 95% of all computers have some form of anti-virus or anti-spyware preinstalled on the hard drive. 100% of the time it is trial subscription. Which means it will only last 30-60 days. If you do not renew your subscription your PC will eventually become infected.
Here is my plan of action. 1. Go to the control panel and chose software programs. This will show you what is installed. Look for Norton Anti-Virus or Live Update. Norton is the most common installed piece of software that I run into, so let's focus on Norton. If Norton Anti-Virus is not removed completely it will slow down your computer. It will cause your computer to become infected. It will cause blue screens. Believe me I know and I have cleaned hundreds of PCs'. 2. In order to completely remove Norton off your PC. You need click here. This will take you to the Norton uninstall utility page. Pick the version that you have and run it. Reboot your PC. Make sure Norton is removed by checking into the control panel and then go to program icon. This will bring up a list of programs that currently are installed on your PC. Make sure Norton or Live Update is not present. If it is highlight it and click on remove. 3. Now you need to download Malwarebytes, click here. This is a FREE tool that will remove almost any infections that are out there and may be out there. I only use the FREE version and it has created a lot of business for me. Run it and make sure you update it. Then do a scan. A quick scan works most of the time. If any infections are found, just remove and reboot your PC. You should be virus free. If this does not work boot to safe mode and run Malwarebytes again. Your PC should be clean. 4. Now you need good Anti-Virus. I recommend Avast. Again the Free Home version works for me. If you really need the protection go for the Pro version. Click here for a Free home version of Avast. Install, register and reboot. Your PC is clean and you are now protected.
Check out my short video for more info. Click Enjoy R. Walker Sr.
Looks to me the EASIEST thing to do would be to use SYSTEM RESTORE function for windows and go back at least one day before you installed the update. That should lick this problem.
You may also try to disable Norton and see what is does for you internet connection. Uninstalling Norton is not out of the question, but you may have to get the NORTON REMOVAL TOOL to completely get rid of Norton.
although, not specified what you did but i presume 2 actions:
1. Running the program and cannot be completely loaded, it means that there's a program that block your Norton Internet Security 2008 to run, and that might be a Virus or Trojan. or someone is hacking in your pc (might be). and this will happen, if your Norton Internet Security 2008 is not updated and/or you install an internet plug ins in some of your visited website and through that plug ins the website administrator has a link in your pc to access, but not all.
solution: try to uninstall and fresh install your Norton Internet Security 2008 but before you do that make sure that you have a supported docs like cd key and response code from Norton if any, to successfully install your anti virus. and before you install, unplug your connection from internet (install offline, after installation, update it and scan your pc).
2. you install your Norton Internet Security 2008 and cannot be completely loaded, it means that Norton program is corrupted. please have a fresh copy in cd if any and install it.
In my experience Norton can become flakey at times. Make sure your subscription to norton has not expired. Otherwise try un-installing norton and re-installing it. Part of it may have become corrupted.
just an advice... norton has been having many issues most specially on updates that will knock off your internet connection. best practice is try to contact norton for proper resolution of problem. and also try to put your autoupdates into manual so that you will be able to identify which update cause your computer to crash and you can easily do a system restore