Question about SanDisk Sansa e250 MP3 Player

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Sansa mp3 player screen turns white

When i was about to unplug the charge cord from the laptop to the sansa mp3, I looked at my laptop and it froze. Then I looked at my mp3 and the screen was white. I cant do anything. I tried turning it off but nothing happened. How do i fix it?

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May be hardware, but:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

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if you disconnect your mp3 player, does the screen still appear white and can you turn it on or off?
i had the same problem, basically it freezes because it is busy downloading music or placing music where it is suppost to be. but if you cannot turn it off after you have unplugged it, you should take off the back cover and take out the battery. place the battery back in, and replace the cover and it should be able to turn back on without a white screen.

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You could possibly try recovery mode?

or formatting it and starting over, see if that helps

easy way to format

1.Shutdown player
2.Hold Rec button
3.Turn player on
4.Plug your player into the PC
5.Go to My computer
6.Find a Icon named 16Mb Format
7.Open that and make a new text file
8.Name it sansa.fmt
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All you reaaly have to do is let the battery run out. Then once the mp3 is dead, charge it. The screen should be unfrozen.

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After leaving it on all night and running the battery down I plugged it back in, it charged and everything is working fine. The morale of this story is, don't unplug it from the computer while it is in use.

Mar 06, 2007 | SanDisk Sansa e260 MP3 Player

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