Question about Creative Labs Zen Digital Media Player

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My creative zen not turning on

It started displaying the creative logo and got stuck. i reset the player. it shut down and never turn on. I tried all the steps given by customer support still no success. in the device manager on computer it shows a 'USB Human Interface Device' and does not turn on. It neither shows up in 'My Computer' nor in 'Windows media player'. i tried to update its drivers. simply it does not respond. Iam very much disappointed. somebody please help me. Thank you.

Posted by on

  • mcdlt2003 Nov 19, 2008

    Same thing, black screen, only the power light flashing when plugged to USB. Tried resetting before connecting to USB and while connected to USB. Any ideas?

  • bprierierie Nov 25, 2008

    man look i reallllly need help with my creative zen it dosnt want to come on!

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

silly girl
  • 513 Answers

SOURCE: Zen Micro

Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

Posted on May 08, 2006

SOURCE: Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Posted on Oct 05, 2007

SOURCE: MY Creative zen V plus 4Gb will not switch on!!!

You should take a pin and press it into the reset button on the side (NOT the microphone on the top)

Posted on Feb 15, 2008

  • 1 Answer

SOURCE: My Creative ZEN.... Suddenly turned off and won't respond....

I had the same problem. Icontacted creative labs and they told me to reset it using the reset button. (small hole you need to use an electronic pencil to get to it) and then it worked.

Posted on Feb 22, 2008

SOURCE: creative zen

get a paper clip and stick it in the reset hole....that worked for mine :)

Posted on Jun 23, 2008

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Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

Jan 05, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 29, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery Mode


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 28, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My mp3 won't start.


You could try reflashing the firmware onto the player. Go to www.creative.com and look for the support section. Search under downloads for firmware for your player and download that. Follow the instructions on the website.

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